- Implemented the Lakeside Orders demo rebrand:

New licensed lake, picnic, dining, server, burger, and food photography.
Rebuilt homepage gallery, logo, colors, copy, menu, specials, and 
exports.
Added dashboard-configurable branding in [settings.php (line 
18)](/Users/tyemeclifford/Documents/GH/fatbottomgrille/views/admin/settings.php:18).
Added a public attribution page and full [image 
credits](/Users/tyemeclifford/Documents/GH/fatbottomgrille/public/assets/images/CREDITS.md).
Migrated existing SQLite menu data and admin email to 
admin@lakesideorders.test.
Verified 51 PHP files, JSON/JavaScript, storefront pages, database 
migration, admin settings, and menu PDF. All passed.

README.md

@@ -1,9 +1,9 @@
-# Fat Bottom Grille e-Commerce
+# Lakeside Orders
 
-_Fat Bottom Grille declined to review the website or proposal. Open sourced for all. The menu is not real. Orders do not work._
+_Demo restaurant website. The location and menu are fictional._
 
-A dependency-light online food ordering system for Fat Bottom Grille at
-410 W Piedmont St in Keyser, West Virginia.
+A dependency-light online ordering and customer-management demo for Lakeside
+Orders, a fictional restaurant near the water.
 
 ## Included
 
@@ -22,6 +22,7 @@ A dependency-light online food ordering system for Fat Bottom Grille at
 - Automatic newsletter unsubscribe links
 - SQLite by default with an optional MySQL/MariaDB copy-and-switch tool
 - JSON-backed business, ordering, Square, Mailgun, and database settings
+- Public-domain and Creative Commons storefront photography with attribution
 
 ## Requirements
 
@@ -72,7 +73,7 @@ and assets automatically include that subdirectory.
 
 ## Initial Administrator
 
-- Email: `admin@fatbottomgrille.com`
+- Email: `admin@lakesideorders.test`
 - Password: `ChangeMe123!`
 
 Email 2FA is disabled by default for every account. It can be enabled from

app/Controllers/AdminController.php

@@ -16,6 +16,7 @@ use FatBottom\Services\MenuPdfExporter;
 use FatBottom\Services\MySqlMigrator;
 use FatBottom\Services\PaymentGateway;
 use FatBottom\Services\StatsService;
+use FatBottom\Services\OrderStatusService;
 
 final class AdminController extends BaseController
 {
@@ -26,7 +27,8 @@ final class AdminController extends BaseController
         private readonly Database $db,
         private readonly StatsService $stats,
         private readonly PaymentGateway $payments,
-        private readonly Mailer $mailer
+        private readonly Mailer $mailer,
+        private readonly OrderStatusService $orderStatuses
     ) {
         parent::__construct($config, $auth, $cart);
     }
@@ -132,6 +134,9 @@ final class AdminController extends BaseController
                  WHERE r.order_id = ? ORDER BY r.created_at DESC',
                 [$orderId]
             ),
+            'customer' => !empty($order['customer_id'])
+                ? $this->db->fetch('SELECT * FROM customers WHERE id = ?', [(int) $order['customer_id']])
+                : null,
         ]));
     }
 
@@ -141,24 +146,124 @@ final class AdminController extends BaseController
         $staff = $this->auth->requireStaff();
         $orderId = (int) ($_POST['order_id'] ?? 0);
         $status = Security::clean((string) ($_POST['status'] ?? ''));
-        $allowed = ['paid', 'preparing', 'ready', 'completed', 'cancelled'];
-        if (!in_array($status, $allowed, true)) {
-            Http::flash('error', 'Choose a valid order status.');
-            Http::redirect('/admin/orders');
+        $note = Security::clean((string) ($_POST['status_note'] ?? ''));
+        try {
+            $result = $this->orderStatuses->update(
+                $orderId,
+                $status,
+                $note,
+                isset($_POST['customer_visible']),
+                isset($_POST['send_email']),
+                (int) $staff['id']
+            );
+            if ($result['email_error'] !== null) {
+                Http::flash('warning', 'Status updated, but the email could not be sent: ' . $result['email_error']);
+            } else {
+                Http::flash(
+                    'success',
+                    'Order status updated' . ($result['email_requested'] ? ' and the customer was emailed.' : '.')
+                );
+            }
+        } catch (\Throwable $error) {
+            Http::flash('error', $error->getMessage());
         }
-        $notes = Security::clean((string) ($_POST['staff_note'] ?? ''));
-        $this->db->execute(
-            'UPDATE orders SET status = ?, updated_at = CURRENT_TIMESTAMP WHERE id = ?',
-            [$status, $orderId]
-        );
-        $this->db->execute(
-            'INSERT INTO order_events (order_id, user_id, event_type, details) VALUES (?, ?, ?, ?)',
-            [$orderId, (int) $staff['id'], 'status_changed', 'Status changed to ' . $status . ($notes ? '. ' . $notes : '.')]
-        );
-        Http::flash('success', 'Order status updated.');
         Http::redirect('/admin/order?id=' . $orderId);
     }
 
+    public function customers(): void
+    {
+        $this->auth->requireStaff();
+        $query = Security::clean((string) ($_GET['q'] ?? ''));
+        $active = Security::clean((string) ($_GET['active'] ?? ''));
+        $where = ['1 = 1'];
+        $parameters = [];
+        if ($query !== '') {
+            $where[] = '(c.full_name LIKE ? OR c.email LIKE ? OR c.phone LIKE ?)';
+            $parameters = ['%' . $query . '%', '%' . $query . '%', '%' . $query . '%'];
+        }
+        if ($active === '1' || $active === '0') {
+            $where[] = 'c.active = ?';
+            $parameters[] = (int) $active;
+        }
+        View::render('admin/customers', $this->shared([
+            'title' => 'Customers',
+            'adminPage' => 'customers',
+            'customers' => $this->db->fetchAll(
+                'SELECT c.*, u.email AS account_email
+                 FROM customers c LEFT JOIN users u ON u.id = c.user_id
+                 WHERE ' . implode(' AND ', $where) . '
+                 ORDER BY c.last_order_at DESC, c.full_name',
+                $parameters
+            ),
+            'query' => $query,
+            'activeFilter' => $active,
+        ]));
+    }
+
+    public function customerDetail(): void
+    {
+        $this->auth->requireStaff();
+        $customerId = (int) ($_GET['id'] ?? 0);
+        $customer = $this->db->fetch(
+            'SELECT c.*, u.email AS account_email, u.active AS account_active
+             FROM customers c LEFT JOIN users u ON u.id = c.user_id
+             WHERE c.id = ?',
+            [$customerId]
+        );
+        if ($customer === null) {
+            Http::abort(404, 'Customer not found.');
+        }
+        View::render('admin/customer-detail', $this->shared([
+            'title' => $customer['full_name'],
+            'adminPage' => 'customers',
+            'customer' => $customer,
+            'orders' => $this->db->fetchAll(
+                'SELECT * FROM orders WHERE customer_id = ? ORDER BY placed_at DESC',
+                [$customerId]
+            ),
+        ]));
+    }
+
+    public function saveCustomer(): void
+    {
+        Security::verifyCsrf();
+        $this->auth->requireStaff();
+        $customerId = (int) ($_POST['customer_id'] ?? 0);
+        $customer = $this->db->fetch('SELECT * FROM customers WHERE id = ?', [$customerId]);
+        if ($customer === null) {
+            Http::abort(404, 'Customer not found.');
+        }
+        $name = Security::clean((string) ($_POST['full_name'] ?? ''));
+        if ($name === '') {
+            Http::flash('error', 'Customer name is required.');
+            Http::redirect('/admin/customer?id=' . $customerId);
+        }
+        $this->db->execute(
+            'UPDATE customers SET full_name = ?, phone = ?, active = ?, internal_notes = ?,
+                updated_at = CURRENT_TIMESTAMP WHERE id = ?',
+            [
+                $name,
+                Security::clean((string) ($_POST['phone'] ?? '')),
+                isset($_POST['active']) ? 1 : 0,
+                Security::clean((string) ($_POST['internal_notes'] ?? '')),
+                $customerId,
+            ]
+        );
+        Http::flash('success', 'Customer record saved.');
+        Http::redirect('/admin/customer?id=' . $customerId);
+    }
+
+    public function deleteCustomer(): void
+    {
+        Security::verifyCsrf();
+        $this->auth->requireStaff();
+        $customerId = (int) ($_POST['customer_id'] ?? 0);
+        $this->db->execute('UPDATE orders SET customer_id = NULL WHERE customer_id = ?', [$customerId]);
+        $this->db->execute('DELETE FROM customers WHERE id = ?', [$customerId]);
+        Http::flash('success', 'Customer record deleted. Historical orders were kept.');
+        Http::redirect('/admin/customers');
+    }
+
     public function refundOrder(): void
     {
         Security::verifyCsrf();
@@ -462,6 +567,21 @@ final class AdminController extends BaseController
             'business.postal_code',
             'business.hours',
             'business.announcement',
+            'branding.location_label',
+            'branding.meta_description',
+            'branding.hero_eyebrow',
+            'branding.hero_heading',
+            'branding.hero_emphasis',
+            'branding.hero_intro',
+            'branding.hero_image',
+            'branding.gallery_picnic_image',
+            'branding.gallery_patio_image',
+            'branding.gallery_service_image',
+            'branding.story_image',
+            'branding.story_eyebrow',
+            'branding.story_heading',
+            'branding.story_text',
+            'branding.footer_tagline',
             'square.environment',
             'square.application_id',
             'square.location_id',
@@ -478,6 +598,22 @@ final class AdminController extends BaseController
                 $this->config->set($key, trim((string) $_POST[$group][$field]));
             }
         }
+        $emailTemplates = isset($_POST['order_emails']) && is_array($_POST['order_emails'])
+            ? $_POST['order_emails']
+            : [];
+        foreach (OrderStatusService::STATUSES as $status) {
+            if (!isset($emailTemplates[$status]) || !is_array($emailTemplates[$status])) {
+                continue;
+            }
+            $this->config->set(
+                'order_emails.' . $status . '.subject',
+                trim((string) ($emailTemplates[$status]['subject'] ?? ''))
+            );
+            $this->config->set(
+                'order_emails.' . $status . '.body',
+                trim((string) ($emailTemplates[$status]['body'] ?? ''))
+            );
+        }
         foreach (['square.access_token', 'mailgun.api_key', 'database.mysql_password'] as $secretKey) {
             [$group, $field] = explode('.', $secretKey, 2);
             $secret = isset($_POST[$group]) && is_array($_POST[$group])
@@ -566,7 +702,9 @@ final class AdminController extends BaseController
                 . '/unsubscribe?user=' . $recipient['id'] . '&signature=' . $signature;
             $html = '<p>Hi ' . htmlspecialchars((string) $recipient['full_name'], ENT_QUOTES, 'UTF-8') . ',</p>'
                 . '<div>' . nl2br(htmlspecialchars($content, ENT_QUOTES, 'UTF-8')) . '</div>'
-                . '<hr><p style="font-size:12px">You received this because you joined the Fat Bottom Grille news list. '
+                . '<hr><p style="font-size:12px">You received this because you joined the '
+                . htmlspecialchars((string) $this->config->get('business.name'), ENT_QUOTES, 'UTF-8')
+                . ' news list. '
                 . '<a href="' . htmlspecialchars($unsubscribe, ENT_QUOTES, 'UTF-8') . '">Unsubscribe</a></p>';
             try {
                 $this->mailer->send((string) $recipient['email'], $subject, $html);
@@ -603,7 +741,7 @@ final class AdminController extends BaseController
         $this->auth->requireStaff();
         $orders = $this->db->fetchAll('SELECT * FROM orders ORDER BY placed_at DESC');
         header('Content-Type: text/csv');
-        header('Content-Disposition: attachment; filename="fat-bottom-orders-' . date('Y-m-d') . '.csv"');
+        header('Content-Disposition: attachment; filename="lakeside-orders-' . date('Y-m-d') . '.csv"');
         $output = fopen('php://output', 'wb');
         fputcsv($output, [
             'Order', 'Placed', 'Customer', 'Email', 'Phone', 'Status', 'Payment',

app/Controllers/AuthController.php

@@ -154,6 +154,14 @@ final class AuthController extends BaseController
             Http::flash('error', 'Your account could not be loaded after registration.');
             Http::redirect('/login');
         }
+        $this->db->execute(
+            'UPDATE customers SET user_id = ?, updated_at = CURRENT_TIMESTAMP WHERE email = ?',
+            [(int) $user['id'], $clean['email']]
+        );
+        $this->db->execute(
+            'UPDATE orders SET user_id = ? WHERE user_id IS NULL AND customer_email = ?',
+            [(int) $user['id'], $clean['email']]
+        );
         $this->auth->login($user);
         Http::flash('success', 'Welcome, ' . $user['full_name'] . '. Your account is ready.');
         Http::redirect('/account');

app/Controllers/StoreController.php

@@ -11,8 +11,8 @@ use FatBottom\Core\Http;
 use FatBottom\Core\Security;
 use FatBottom\Core\View;
 use FatBottom\Services\CartService;
-use FatBottom\Services\Mailer;
 use FatBottom\Services\OrderService;
+use FatBottom\Services\OrderStatusService;
 
 final class StoreController extends BaseController
 {
@@ -22,7 +22,7 @@ final class StoreController extends BaseController
         CartService $cart,
         private readonly Database $db,
         private readonly OrderService $orders,
-        private readonly Mailer $mailer
+        private readonly OrderStatusService $orderStatuses
     ) {
         parent::__construct($config, $auth, $cart);
     }
@@ -48,7 +48,7 @@ final class StoreController extends BaseController
         );
 
         View::render('store/home', $this->shared([
-            'title' => 'Keyser comfort food, ready when you are',
+            'title' => 'Lakeside food, ready when you are',
             'categories' => $categories,
             'specials' => $specials,
             'featured' => $featured,
@@ -66,6 +66,13 @@ final class StoreController extends BaseController
         ]));
     }
 
+    public function credits(): void
+    {
+        View::render('store/credits', $this->shared([
+            'title' => 'Image Credits',
+        ]));
+    }
+
     public function addToCart(): void
     {
         Security::verifyCsrf();
@@ -169,13 +176,11 @@ final class StoreController extends BaseController
                 $user ? (int) $user['id'] : null,
                 (string) ($_POST['square_token'] ?? '')
             );
-            $this->mailer->send(
-                $input['customer_email'],
-                'We received order ' . $order['order_number'],
-                '<p>Thanks, ' . htmlspecialchars($input['customer_name'], ENT_QUOTES, 'UTF-8') . '.</p>'
-                . '<p>Your order <strong>' . htmlspecialchars((string) $order['order_number'], ENT_QUOTES, 'UTF-8')
-                . '</strong> has been paid and sent to the kitchen.</p>'
-            );
+            try {
+                $this->orderStatuses->sendStatusEmail($order, 'pending');
+            } catch (\Throwable) {
+                Http::flash('warning', 'Your order was placed, but the confirmation email could not be sent.');
+            }
             setcookie('fatbottom_cart', '', ['expires' => time() - 3600, 'path' => '/']);
             $_SESSION['last_order_id'] = (int) $order['id'];
             Http::redirect('/order/complete');
@@ -198,6 +203,44 @@ final class StoreController extends BaseController
             'title' => 'Order Received',
             'order' => $order,
             'items' => $items,
+            'trackingUrl' => $this->orderStatuses->trackingUrl($order),
+        ]));
+    }
+
+    public function orderTracker(): void
+    {
+        $orderNumber = Security::clean((string) ($_GET['order'] ?? ''));
+        $token = (string) ($_GET['token'] ?? '');
+        $order = $this->db->fetch('SELECT * FROM orders WHERE order_number = ?', [$orderNumber]);
+        if ($order === null) {
+            Http::abort(404, 'Order not found.');
+        }
+
+        $user = $this->auth->user();
+        $ownsOrder = $user !== null && (
+            (int) ($order['user_id'] ?? 0) === (int) $user['id']
+            || strtolower((string) $order['customer_email']) === strtolower((string) $user['email'])
+        );
+        $validToken = $token !== ''
+            && (string) $order['tracking_token'] !== ''
+            && hash_equals((string) $order['tracking_token'], $token);
+        if (!$ownsOrder && !$validToken) {
+            Http::abort(403, 'This tracking link is invalid.');
+        }
+
+        View::render('store/order-tracker', $this->shared([
+            'title' => 'Track ' . $order['order_number'],
+            'order' => $order,
+            'events' => $this->db->fetchAll(
+                "SELECT * FROM order_events
+                 WHERE order_id = ? AND (status <> '' OR customer_visible = 1)
+                 ORDER BY created_at, id",
+                [(int) $order['id']]
+            ),
+            'items' => $this->db->fetchAll(
+                'SELECT * FROM order_items WHERE order_id = ? ORDER BY id',
+                [(int) $order['id']]
+            ),
         ]));
     }
 
@@ -228,4 +271,3 @@ final class StoreController extends BaseController
         ));
     }
 }
-

app/Core/Database.php

@@ -62,6 +62,11 @@ final class Database
         }
 
         $schema = <<<'SQL'
+CREATE TABLE IF NOT EXISTS app_migrations (
+    id TEXT PRIMARY KEY,
+    applied_at TEXT NOT NULL DEFAULT CURRENT_TIMESTAMP
+);
+
 CREATE TABLE IF NOT EXISTS users (
     id INTEGER PRIMARY KEY AUTOINCREMENT,
     email TEXT NOT NULL UNIQUE,
@@ -173,16 +178,35 @@ CREATE TABLE IF NOT EXISTS cart_items (
     FOREIGN KEY (menu_item_id) REFERENCES menu_items(id)
 );
 
+CREATE TABLE IF NOT EXISTS customers (
+    id INTEGER PRIMARY KEY AUTOINCREMENT,
+    user_id INTEGER,
+    email TEXT NOT NULL UNIQUE,
+    full_name TEXT NOT NULL,
+    phone TEXT NOT NULL DEFAULT '',
+    active INTEGER NOT NULL DEFAULT 1,
+    internal_notes TEXT NOT NULL DEFAULT '',
+    order_count INTEGER NOT NULL DEFAULT 0,
+    lifetime_value_cents INTEGER NOT NULL DEFAULT 0,
+    first_order_at TEXT,
+    last_order_at TEXT,
+    created_at TEXT NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    updated_at TEXT NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    FOREIGN KEY (user_id) REFERENCES users(id) ON DELETE SET NULL
+);
+
 CREATE TABLE IF NOT EXISTS orders (
     id INTEGER PRIMARY KEY AUTOINCREMENT,
     order_number TEXT NOT NULL UNIQUE,
     user_id INTEGER,
+    customer_id INTEGER,
     cart_id INTEGER,
+    tracking_token TEXT NOT NULL DEFAULT '',
     customer_name TEXT NOT NULL,
     customer_email TEXT NOT NULL,
     customer_phone TEXT NOT NULL,
     order_type TEXT NOT NULL DEFAULT 'pickup',
-    status TEXT NOT NULL DEFAULT 'paid',
+    status TEXT NOT NULL DEFAULT 'pending',
     payment_status TEXT NOT NULL DEFAULT 'paid',
     payment_provider TEXT NOT NULL DEFAULT 'demo',
     payment_reference TEXT NOT NULL DEFAULT '',
@@ -194,6 +218,7 @@ CREATE TABLE IF NOT EXISTS orders (
     placed_at TEXT NOT NULL DEFAULT CURRENT_TIMESTAMP,
     updated_at TEXT NOT NULL DEFAULT CURRENT_TIMESTAMP,
     FOREIGN KEY (user_id) REFERENCES users(id) ON DELETE SET NULL,
+    FOREIGN KEY (customer_id) REFERENCES customers(id) ON DELETE SET NULL,
     FOREIGN KEY (cart_id) REFERENCES carts(id) ON DELETE SET NULL
 );
 
@@ -216,6 +241,10 @@ CREATE TABLE IF NOT EXISTS order_events (
     user_id INTEGER,
     event_type TEXT NOT NULL,
     details TEXT NOT NULL DEFAULT '',
+    status TEXT NOT NULL DEFAULT '',
+    note TEXT NOT NULL DEFAULT '',
+    customer_visible INTEGER NOT NULL DEFAULT 0,
+    email_sent INTEGER NOT NULL DEFAULT 0,
     created_at TEXT NOT NULL DEFAULT CURRENT_TIMESTAMP,
     FOREIGN KEY (order_id) REFERENCES orders(id) ON DELETE CASCADE,
     FOREIGN KEY (user_id) REFERENCES users(id) ON DELETE SET NULL
@@ -266,6 +295,23 @@ SQL;
 
         $this->pdo->exec($schema);
         $this->ensureSqliteColumn('users', 'two_factor_enabled', 'INTEGER NOT NULL DEFAULT 0');
+        $this->ensureSqliteColumn('orders', 'customer_id', 'INTEGER');
+        $this->ensureSqliteColumn('orders', 'tracking_token', "TEXT NOT NULL DEFAULT ''");
+        $this->ensureSqliteColumn('order_events', 'status', "TEXT NOT NULL DEFAULT ''");
+        $this->ensureSqliteColumn('order_events', 'note', "TEXT NOT NULL DEFAULT ''");
+        $this->ensureSqliteColumn('order_events', 'customer_visible', 'INTEGER NOT NULL DEFAULT 0');
+        $this->ensureSqliteColumn('order_events', 'email_sent', 'INTEGER NOT NULL DEFAULT 0');
+        $this->backfillOrderTrackingTokens();
+        $this->runMigration('20260614_order_status_crm', function (): void {
+            $this->normalizeLegacyOrderStatuses();
+            $this->syncCustomersFromOrders();
+        });
+        $this->runMigration('20260614_lakeside_orders_demo', function (): void {
+            $this->applyLakesideDemoBranding();
+        });
+        $this->pdo->exec('CREATE UNIQUE INDEX IF NOT EXISTS idx_orders_tracking_token ON orders(tracking_token)');
+        $this->pdo->exec('CREATE INDEX IF NOT EXISTS idx_orders_customer ON orders(customer_id, placed_at)');
+        $this->pdo->exec('CREATE INDEX IF NOT EXISTS idx_customers_active ON customers(active, last_order_at)');
         $this->seed();
     }
 
@@ -281,6 +327,188 @@ SQL;
         $this->pdo->exec("ALTER TABLE `{$table}` ADD COLUMN `{$column}` {$definition}");
     }
 
+    private function runMigration(string $id, callable $migration): void
+    {
+        $statement = $this->pdo->prepare('SELECT id FROM app_migrations WHERE id = ?');
+        $statement->execute([$id]);
+        if ($statement->fetchColumn() !== false) {
+            return;
+        }
+
+        $this->pdo->beginTransaction();
+        try {
+            $migration();
+            $this->pdo->prepare('INSERT INTO app_migrations (id) VALUES (?)')->execute([$id]);
+            $this->pdo->commit();
+        } catch (\Throwable $error) {
+            $this->pdo->rollBack();
+            throw $error;
+        }
+    }
+
+    private function backfillOrderTrackingTokens(): void
+    {
+        $orders = $this->pdo->query(
+            "SELECT id FROM orders WHERE tracking_token IS NULL OR tracking_token = ''"
+        )->fetchAll();
+        $update = $this->pdo->prepare('UPDATE orders SET tracking_token = ? WHERE id = ?');
+        foreach ($orders as $order) {
+            $update->execute([bin2hex(random_bytes(24)), (int) $order['id']]);
+        }
+    }
+
+    private function normalizeLegacyOrderStatuses(): void
+    {
+        $this->pdo->exec("UPDATE orders SET status = 'pending' WHERE status = 'paid'");
+        $this->pdo->exec("UPDATE orders SET status = 'processing' WHERE status = 'preparing'");
+        $this->pdo->exec("UPDATE orders SET status = 'declined' WHERE status = 'cancelled'");
+    }
+
+    private function syncCustomersFromOrders(): void
+    {
+        $orders = $this->pdo->query(
+            'SELECT id, user_id, customer_name, customer_email, customer_phone
+             FROM orders ORDER BY placed_at, id'
+        )->fetchAll();
+        $findCustomer = $this->pdo->prepare('SELECT id, user_id FROM customers WHERE email = ?');
+        $findUser = $this->pdo->prepare('SELECT id FROM users WHERE email = ?');
+        $insert = $this->pdo->prepare(
+            'INSERT INTO customers (user_id, email, full_name, phone) VALUES (?, ?, ?, ?)'
+        );
+        $update = $this->pdo->prepare(
+            'UPDATE customers SET user_id = ?, full_name = ?, phone = ?, updated_at = CURRENT_TIMESTAMP WHERE id = ?'
+        );
+        $linkOrder = $this->pdo->prepare('UPDATE orders SET customer_id = ? WHERE id = ?');
+        $customerIds = [];
+
+        foreach ($orders as $order) {
+            $email = strtolower(trim((string) $order['customer_email']));
+            if ($email === '') {
+                continue;
+            }
+            $findCustomer->execute([$email]);
+            $customer = $findCustomer->fetch();
+            $userId = (int) ($order['user_id'] ?? 0) ?: null;
+            if ($userId === null) {
+                $findUser->execute([$email]);
+                $userId = (int) ($findUser->fetchColumn() ?: 0) ?: null;
+            }
+            if ($customer === false) {
+                $insert->execute([$userId, $email, $order['customer_name'], $order['customer_phone']]);
+                $customerId = (int) $this->pdo->lastInsertId();
+            } else {
+                $customerId = (int) $customer['id'];
+                $update->execute([
+                    $userId ?: ((int) ($customer['user_id'] ?? 0) ?: null),
+                    $order['customer_name'],
+                    $order['customer_phone'],
+                    $customerId,
+                ]);
+            }
+            $linkOrder->execute([$customerId, (int) $order['id']]);
+            $customerIds[$customerId] = true;
+        }
+
+        $refresh = $this->pdo->prepare(
+            'UPDATE customers SET
+                order_count = (SELECT COUNT(*) FROM orders WHERE customer_id = ?),
+                lifetime_value_cents = COALESCE((SELECT SUM(total_cents) FROM orders WHERE customer_id = ?), 0),
+                first_order_at = (SELECT MIN(placed_at) FROM orders WHERE customer_id = ?),
+                last_order_at = (SELECT MAX(placed_at) FROM orders WHERE customer_id = ?),
+                updated_at = CURRENT_TIMESTAMP
+             WHERE id = ?'
+        );
+        foreach (array_keys($customerIds) as $customerId) {
+            $refresh->execute([$customerId, $customerId, $customerId, $customerId, $customerId]);
+        }
+    }
+
+    private function applyLakesideDemoBranding(): void
+    {
+        $categories = [
+            [1, 'Dockside Burgers', 'dockside-burgers', 'Flame-grilled favorites stacked for hungry lake days.'],
+            [2, 'Picnic Baskets', 'picnic-baskets', 'Wraps, bowls, and handhelds made to travel well.'],
+            [3, 'Lakehouse Plates', 'lakehouse-plates', 'Relaxed comfort food for a proper table by the water.'],
+            [4, 'Boardwalk Sides', 'boardwalk-sides', 'Shareable extras for the dock, blanket, or patio.'],
+            [5, 'Cold Drinks', 'cold-drinks', 'Fresh pours for sunny afternoons.'],
+        ];
+        $categoryStatement = $this->pdo->prepare(
+            'UPDATE menu_categories
+             SET name = ?, slug = ?, description = ?, updated_at = CURRENT_TIMESTAMP
+             WHERE id = ?'
+        );
+        foreach ($categories as [$id, $name, $slug, $description]) {
+            $categoryStatement->execute([$name, $slug, $description, $id]);
+        }
+
+        $items = [
+            [1, 1, 'Lakeside Double', 'lakeside-double', 'Two grilled patties, cheddar, lettuce, tomato, pickles, and dock sauce.', 1299, '/assets/images/lakeside-burger.jpg', '["House favorite"]', 1],
+            [2, 1, 'Dockmaster Bacon Burger', 'dockmaster-bacon-burger', 'Two patties, smoked bacon, cheddar, crisp lettuce, tomato, and onion.', 1399, '/assets/images/lakeside-burger.jpg', '[]', 1],
+            [3, 1, 'Sunset Mushroom Melt', 'sunset-mushroom-melt', 'Grilled beef, Swiss, mushrooms, caramelized onions, and peppercorn mayo.', 1299, '/assets/images/lakeside-burger.jpg', '[]', 0],
+            [4, 2, 'Marina Chicken Wrap', 'marina-chicken-wrap', 'Chicken, spinach, tomato, cucumber, and creamy herb dressing in a soft wrap.', 1199, '/assets/images/picnic-wrap.jpg', '["Picnic pick"]', 1],
+            [5, 2, 'Shoreline Falafel Bowl', 'shoreline-falafel-bowl', 'Falafel, seasoned rice, bright slaw, peppers, herbs, lemon, and green tahini.', 1249, '/assets/images/shoreline-bowl.jpg', '["Vegetarian"]', 1],
+            [6, 3, 'Lakehouse Chicken Plate', 'lakehouse-chicken-plate', 'Seasoned chicken legs with a creamy picnic side and rotating vegetables.', 1499, '/assets/images/lakehouse-chicken.jpg', '[]', 1],
+            [7, 3, 'Picnic Club Wrap', 'picnic-club-wrap', 'Sliced chicken, greens, tomato, smoky bacon, and herb dressing.', 1299, '/assets/images/picnic-wrap.jpg', '[]', 0],
+            [8, 4, 'Boardwalk Fries', 'boardwalk-fries', 'Golden fries finished with flaky salt and your choice of dipping sauce.', 599, '/assets/images/boardwalk-fries.jpg', '["Vegetarian"]', 1],
+            [9, 4, 'Garden Side Bowl', 'garden-side-bowl', 'Rice, chopped vegetables, herbs, lemon, and creamy green dressing.', 649, '/assets/images/shoreline-bowl.jpg', '["Vegetarian"]', 0],
+            [10, 5, 'Lemon Iced Tea', 'lemon-iced-tea', 'Fresh-brewed iced tea served with lemon.', 299, '/assets/images/lemon-iced-tea.jpg', '[]', 0],
+            [11, 5, 'Lakeside Lemonade', 'lakeside-lemonade', 'Bright house lemonade poured over ice.', 329, '/assets/images/lemon-iced-tea.jpg', '[]', 0],
+        ];
+        $itemStatement = $this->pdo->prepare(
+            'UPDATE menu_items
+             SET category_id = ?, name = ?, slug = ?, description = ?, price_cents = ?,
+                 image_url = ?, dietary_tags = ?, featured = ?, updated_at = CURRENT_TIMESTAMP
+             WHERE id = ?'
+        );
+        foreach ($items as [$id, $categoryId, $name, $slug, $description, $price, $image, $tags, $featured]) {
+            $itemStatement->execute([
+                $categoryId,
+                $name,
+                $slug,
+                $description,
+                $price,
+                $image,
+                $tags,
+                $featured,
+                $id,
+            ]);
+        }
+
+        $specialStatement = $this->pdo->prepare(
+            'UPDATE specials
+             SET menu_item_id = ?, title = ?, description = ?, badge = ?, price_cents = ?,
+                 updated_at = CURRENT_TIMESTAMP
+             WHERE id = ?'
+        );
+        $specialStatement->execute([
+            1,
+            'Sunset Burger Pick',
+            'The Lakeside Double at its easygoing online demo price.',
+            'Dock Deal',
+            1299,
+            1,
+        ]);
+        $specialStatement->execute([
+            8,
+            'Boardwalk Break',
+            'A hot order of Boardwalk Fries for the table or picnic blanket.',
+            'Picnic Pick',
+            599,
+            2,
+        ]);
+
+        $this->pdo->exec("UPDATE tax_rates SET name = 'Demo State Sales Tax' WHERE id = 1");
+        $this->pdo->exec("UPDATE tax_rates SET name = 'Lakeview Demo Tax' WHERE id = 2");
+        $this->pdo->exec(
+            "UPDATE users SET email = 'admin@lakesideorders.test'
+             WHERE email = 'admin@fatbottomgrille.com'
+               AND NOT EXISTS (
+                   SELECT 1 FROM users AS existing
+                   WHERE existing.email = 'admin@lakesideorders.test'
+               )"
+        );
+    }
+
     private function seed(): void
     {
         $categoryCount = (int) $this->pdo->query('SELECT COUNT(*) FROM menu_categories')->fetchColumn();
@@ -291,11 +519,11 @@ SQL;
         $this->pdo->beginTransaction();
         try {
             $categories = [
-                ['Smash Burgers', 'smash-burgers', 'Hand-pressed beef, crisp edges, and the good stuff.', 10],
-                ['Burritos & Bowls', 'burritos-bowls', 'Big, packed, and built your way.', 20],
-                ['Dinner Plates', 'dinner-plates', 'Comfort-food plates made for a proper supper.', 30],
-                ['Sides', 'sides', 'The supporting cast that tends to steal the show.', 40],
-                ['Drinks', 'drinks', 'Cold drinks for hot food.', 50],
+                ['Dockside Burgers', 'dockside-burgers', 'Flame-grilled favorites stacked for hungry lake days.', 10],
+                ['Picnic Baskets', 'picnic-baskets', 'Wraps, bowls, and handhelds made to travel well.', 20],
+                ['Lakehouse Plates', 'lakehouse-plates', 'Relaxed comfort food for a proper table by the water.', 30],
+                ['Boardwalk Sides', 'boardwalk-sides', 'Shareable extras for the dock, blanket, or patio.', 40],
+                ['Cold Drinks', 'cold-drinks', 'Fresh pours for sunny afternoons.', 50],
             ];
             $categoryStatement = $this->pdo->prepare(
                 'INSERT INTO menu_categories (name, slug, description, display_order) VALUES (?, ?, ?, ?)'
@@ -310,22 +538,22 @@ SQL;
             }
 
             $items = [
-                ['smash-burgers', 'The Fat Bottom', 'the-fat-bottom', 'Two smashed patties, American cheese, grilled onion, pickles, and house sauce.', 1199, 1, '["House favorite"]'],
-                ['smash-burgers', 'Piedmont Bacon Burger', 'piedmont-bacon-burger', 'Two patties, smoked bacon, cheddar, lettuce, tomato, onion, and burger sauce.', 1349, 1, '[]'],
-                ['smash-burgers', 'Allegheny Melt', 'allegheny-melt', 'Smashed beef, Swiss, caramelized onions, and peppercorn mayo on toasted sourdough.', 1299, 0, '[]'],
-                ['burritos-bowls', 'Mountaineer Burrito', 'mountaineer-burrito', 'Seasoned beef, rice, black beans, queso, pico, lettuce, and crema.', 1249, 1, '["Big appetite"]'],
-                ['burritos-bowls', 'Chicken Fajita Bowl', 'chicken-fajita-bowl', 'Grilled chicken, peppers, onions, rice, corn salsa, avocado crema.', 1199, 0, '["Gluten conscious"]'],
-                ['dinner-plates', 'Country Fried Chicken', 'country-fried-chicken', 'Crispy chicken, peppered gravy, mashed potatoes, and green beans.', 1499, 1, '[]'],
-                ['dinner-plates', 'Keyser Meatloaf', 'keyser-meatloaf', 'House meatloaf with brown gravy, mashed potatoes, and seasonal vegetables.', 1449, 0, '[]'],
-                ['sides', 'Loaded Fries', 'loaded-fries', 'Crispy fries, queso, bacon, scallions, and ranch drizzle.', 699, 1, '[]'],
-                ['sides', 'Mac & Cheese', 'mac-cheese', 'Creamy, baked, and unapologetically cheesy.', 449, 0, '["Vegetarian"]'],
-                ['drinks', 'Sweet Tea', 'sweet-tea', 'Fresh-brewed southern sweet tea.', 299, 0, '[]'],
-                ['drinks', 'Fountain Drink', 'fountain-drink', 'Your choice of fountain soda.', 299, 0, '[]'],
+                ['dockside-burgers', 'Lakeside Double', 'lakeside-double', 'Two grilled patties, cheddar, lettuce, tomato, pickles, and dock sauce.', 1299, '/assets/images/lakeside-burger.jpg', 1, '["House favorite"]'],
+                ['dockside-burgers', 'Dockmaster Bacon Burger', 'dockmaster-bacon-burger', 'Two patties, smoked bacon, cheddar, crisp lettuce, tomato, and onion.', 1399, '/assets/images/lakeside-burger.jpg', 1, '[]'],
+                ['dockside-burgers', 'Sunset Mushroom Melt', 'sunset-mushroom-melt', 'Grilled beef, Swiss, mushrooms, caramelized onions, and peppercorn mayo.', 1299, '/assets/images/lakeside-burger.jpg', 0, '[]'],
+                ['picnic-baskets', 'Marina Chicken Wrap', 'marina-chicken-wrap', 'Chicken, spinach, tomato, cucumber, and creamy herb dressing in a soft wrap.', 1199, '/assets/images/picnic-wrap.jpg', 1, '["Picnic pick"]'],
+                ['picnic-baskets', 'Shoreline Falafel Bowl', 'shoreline-falafel-bowl', 'Falafel, seasoned rice, bright slaw, peppers, herbs, lemon, and green tahini.', 1249, '/assets/images/shoreline-bowl.jpg', 1, '["Vegetarian"]'],
+                ['lakehouse-plates', 'Lakehouse Chicken Plate', 'lakehouse-chicken-plate', 'Seasoned chicken legs with a creamy picnic side and rotating vegetables.', 1499, '/assets/images/lakehouse-chicken.jpg', 1, '[]'],
+                ['lakehouse-plates', 'Picnic Club Wrap', 'picnic-club-wrap', 'Sliced chicken, greens, tomato, smoky bacon, and herb dressing.', 1299, '/assets/images/picnic-wrap.jpg', 0, '[]'],
+                ['boardwalk-sides', 'Boardwalk Fries', 'boardwalk-fries', 'Golden fries finished with flaky salt and your choice of dipping sauce.', 599, '/assets/images/boardwalk-fries.jpg', 1, '["Vegetarian"]'],
+                ['boardwalk-sides', 'Garden Side Bowl', 'garden-side-bowl', 'Rice, chopped vegetables, herbs, lemon, and creamy green dressing.', 649, '/assets/images/shoreline-bowl.jpg', 0, '["Vegetarian"]'],
+                ['cold-drinks', 'Lemon Iced Tea', 'lemon-iced-tea', 'Fresh-brewed iced tea served with lemon.', 299, '/assets/images/lemon-iced-tea.jpg', 0, '[]'],
+                ['cold-drinks', 'Lakeside Lemonade', 'lakeside-lemonade', 'Bright house lemonade poured over ice.', 329, '/assets/images/lemon-iced-tea.jpg', 0, '[]'],
             ];
             $itemStatement = $this->pdo->prepare(
                 'INSERT INTO menu_items
-                    (category_id, name, slug, description, price_cents, featured, dietary_tags)
-                 VALUES (?, ?, ?, ?, ?, ?, ?)'
+                    (category_id, name, slug, description, price_cents, image_url, featured, dietary_tags)
+                 VALUES (?, ?, ?, ?, ?, ?, ?, ?)'
             );
             foreach ($items as $item) {
                 $itemStatement->execute([
@@ -336,32 +564,33 @@ SQL;
                     $item[4],
                     $item[5],
                     $item[6],
+                    $item[7],
                 ]);
             }
 
-            $fatBottomId = (int) $this->pdo->query(
-                "SELECT id FROM menu_items WHERE slug = 'the-fat-bottom'"
+            $lakesideDoubleId = (int) $this->pdo->query(
+                "SELECT id FROM menu_items WHERE slug = 'lakeside-double'"
             )->fetchColumn();
-            $loadedFriesId = (int) $this->pdo->query(
-                "SELECT id FROM menu_items WHERE slug = 'loaded-fries'"
+            $boardwalkFriesId = (int) $this->pdo->query(
+                "SELECT id FROM menu_items WHERE slug = 'boardwalk-fries'"
             )->fetchColumn();
             $specialStatement = $this->pdo->prepare(
                 'INSERT INTO specials (menu_item_id, title, description, badge, price_cents, display_order)
                  VALUES (?, ?, ?, ?, ?, ?)'
             );
             $specialStatement->execute([
-                $fatBottomId,
-                'The Fat Bottom Deal',
-                'Our signature burger at a special online price.',
-                'Online Special',
-                1099,
+                $lakesideDoubleId,
+                'Sunset Burger Pick',
+                'The Lakeside Double at its easygoing online demo price.',
+                'Dock Deal',
+                1299,
                 10,
             ]);
             $specialStatement->execute([
-                $loadedFriesId,
-                'Loaded-Up Lunch',
-                'Loaded fries are $1 off weekdays from 11 to 2.',
-                'Weekday Deal',
+                $boardwalkFriesId,
+                'Boardwalk Break',
+                'A hot order of Boardwalk Fries for the table or picnic blanket.',
+                'Picnic Pick',
                 599,
                 20,
             ]);
@@ -369,8 +598,8 @@ SQL;
             $taxStatement = $this->pdo->prepare(
                 'INSERT INTO tax_rates (name, jurisdiction, rate_basis_points) VALUES (?, ?, ?)'
             );
-            $taxStatement->execute(['West Virginia Sales Tax', 'state', 600]);
-            $taxStatement->execute(['Keyser Municipal Tax', 'city', 100]);
+            $taxStatement->execute(['Demo State Sales Tax', 'state', 600]);
+            $taxStatement->execute(['Lakeview Demo Tax', 'city', 100]);
 
             $adminStatement = $this->pdo->prepare(
                 'INSERT INTO users
@@ -379,7 +608,7 @@ SQL;
                  VALUES (?, ?, ?, ?, ?, ?, 0, CURRENT_TIMESTAMP)'
             );
             $adminStatement->execute([
-                'admin@fatbottomgrille.com',
+                'admin@lakesideorders.test',
                 password_hash('ChangeMe123!', PASSWORD_DEFAULT),
                 'Store Administrator',
                 '',

app/Services/CustomerService.php

@@ -0,0 +1,57 @@
+<?php
+
+declare(strict_types=1);
+
+namespace FatBottom\Services;
+
+use FatBottom\Core\Database;
+
+final class CustomerService
+{
+    public function __construct(private readonly Database $db)
+    {
+    }
+
+    public function capture(array $customer, ?int $userId): int
+    {
+        $email = strtolower(trim((string) $customer['customer_email']));
+        $record = $this->db->fetch('SELECT * FROM customers WHERE email = ?', [$email]);
+        if ($record === null) {
+            $this->db->execute(
+                'INSERT INTO customers (user_id, email, full_name, phone) VALUES (?, ?, ?, ?)',
+                [
+                    $userId,
+                    $email,
+                    (string) $customer['customer_name'],
+                    (string) $customer['customer_phone'],
+                ]
+            );
+            return (int) $this->db->pdo()->lastInsertId();
+        }
+
+        $this->db->execute(
+            'UPDATE customers SET user_id = ?, full_name = ?, phone = ?, updated_at = CURRENT_TIMESTAMP WHERE id = ?',
+            [
+                $userId ?: ((int) ($record['user_id'] ?? 0) ?: null),
+                (string) $customer['customer_name'],
+                (string) $customer['customer_phone'],
+                (int) $record['id'],
+            ]
+        );
+        return (int) $record['id'];
+    }
+
+    public function refresh(int $customerId): void
+    {
+        $this->db->execute(
+            'UPDATE customers SET
+                order_count = (SELECT COUNT(*) FROM orders WHERE customer_id = ?),
+                lifetime_value_cents = COALESCE((SELECT SUM(total_cents) FROM orders WHERE customer_id = ?), 0),
+                first_order_at = (SELECT MIN(placed_at) FROM orders WHERE customer_id = ?),
+                last_order_at = (SELECT MAX(placed_at) FROM orders WHERE customer_id = ?),
+                updated_at = CURRENT_TIMESTAMP
+             WHERE id = ?',
+            [$customerId, $customerId, $customerId, $customerId, $customerId]
+        );
+    }
+}

app/Services/Mailer.php

@@ -32,7 +32,7 @@ final class Mailer
 
         $from = sprintf(
             '%s <%s>',
-            $this->config->get('mailgun.from_name', 'Fat Bottom Grille'),
+            $this->config->get('mailgun.from_name', 'Lakeside Orders'),
             $this->config->get('mailgun.from_email')
         );
 
@@ -77,4 +77,3 @@ final class Mailer
         file_put_contents($directory . '/mail.log', $line, FILE_APPEND | LOCK_EX);
     }
 }
-

app/Services/MenuPdfExporter.php

@@ -30,7 +30,7 @@ final class MenuPdfExporter
 
         $pdf = $this->buildPdf($pages);
         header('Content-Type: application/pdf');
-        header('Content-Disposition: attachment; filename="fat-bottom-grille-menu.pdf"');
+        header('Content-Disposition: attachment; filename="lakeside-orders-menu.pdf"');
         header('Content-Length: ' . strlen($pdf));
         echo $pdf;
         exit;
@@ -52,7 +52,7 @@ final class MenuPdfExporter
 
         $stream = "0.035 0.071 0.102 rg\n0 0 612 792 re f\n";
         $stream .= "0.78 0.58 0.20 rg\nBT /F1 25 Tf 46 738 Td (" . $escape($businessName) . ") Tj ET\n";
-        $stream .= "0.91 0.92 0.90 rg\nBT /F1 10 Tf 46 718 Td (KEYSER, WEST VIRGINIA  |  ONLINE MENU) Tj ET\n";
+        $stream .= "0.91 0.92 0.90 rg\nBT /F1 10 Tf 46 718 Td (LAKESIDE PICKUP  |  ONLINE MENU) Tj ET\n";
         $stream .= "0.78 0.58 0.20 RG\n46 704 m 566 704 l S\n";
         $y = 678;
         foreach ($lines as $line) {

app/Services/OrderService.php

@@ -11,7 +11,8 @@ final class OrderService
 {
     public function __construct(
         private readonly Database $db,
-        private readonly PaymentGateway $payments
+        private readonly PaymentGateway $payments,
+        private readonly CustomerService $customers
     ) {
     }
 
@@ -44,22 +45,27 @@ final class OrderService
         $pdo = $this->db->pdo();
         $pdo->beginTransaction();
         try {
+            $customerId = $this->customers->capture($customer, $userId);
+            $trackingToken = bin2hex(random_bytes(24));
             $statement = $pdo->prepare(
                 'INSERT INTO orders
-                    (order_number, user_id, cart_id, customer_name, customer_email, customer_phone,
+                    (order_number, user_id, customer_id, cart_id, tracking_token,
+                     customer_name, customer_email, customer_phone,
                      order_type, status, payment_status, payment_provider, payment_reference,
                      subtotal_cents, tax_cents, total_cents, special_instructions, pickup_time)
-                 VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'
+                 VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'
             );
             $statement->execute([
                 $orderNumber,
                 $userId,
+                $customerId,
                 (int) $cart['id'],
+                $trackingToken,
                 $customer['customer_name'],
                 $customer['customer_email'],
                 $customer['customer_phone'],
                 'pickup',
-                'paid',
+                'pending',
                 'paid',
                 $payment['provider'],
                 $payment['reference'],
@@ -89,11 +95,20 @@ final class OrderService
             }
 
             $pdo->prepare(
-                'INSERT INTO order_events (order_id, user_id, event_type, details) VALUES (?, ?, ?, ?)'
-            )->execute([$orderId, $userId, 'order_placed', 'Online pickup order paid successfully.']);
+                'INSERT INTO order_events
+                    (order_id, user_id, event_type, details, status, customer_visible)
+                 VALUES (?, ?, ?, ?, ?, 1)'
+            )->execute([
+                $orderId,
+                $userId,
+                'order_placed',
+                'Online pickup order paid successfully and is awaiting staff acceptance.',
+                'pending',
+            ]);
             $pdo->prepare(
                 "UPDATE carts SET status = 'converted', converted_at = CURRENT_TIMESTAMP WHERE id = ?"
             )->execute([(int) $cart['id']]);
+            $this->customers->refresh($customerId);
             $pdo->commit();
         } catch (\Throwable $error) {
             $pdo->rollBack();

app/Services/OrderStatusService.php

@@ -0,0 +1,121 @@
+<?php
+
+declare(strict_types=1);
+
+namespace FatBottom\Services;
+
+use FatBottom\Core\Config;
+use FatBottom\Core\Database;
+use RuntimeException;
+
+final class OrderStatusService
+{
+    public const STATUSES = ['pending', 'accepted', 'declined', 'processing', 'ready', 'completed'];
+
+    public function __construct(
+        private readonly Config $config,
+        private readonly Database $db,
+        private readonly Mailer $mailer
+    ) {
+    }
+
+    public function update(
+        int $orderId,
+        string $status,
+        string $note,
+        bool $customerVisible,
+        bool $sendEmail,
+        int $staffUserId
+    ): array {
+        if (!in_array($status, self::STATUSES, true) || $status === 'pending') {
+            throw new RuntimeException('Choose a valid order status.');
+        }
+        $order = $this->db->fetch('SELECT * FROM orders WHERE id = ?', [$orderId]);
+        if ($order === null) {
+            throw new RuntimeException('Order not found.');
+        }
+
+        $sendEmail = $sendEmail || $status === 'accepted';
+        $pdo = $this->db->pdo();
+        $pdo->beginTransaction();
+        try {
+            $this->db->execute(
+                'UPDATE orders SET status = ?, updated_at = CURRENT_TIMESTAMP WHERE id = ?',
+                [$status, $orderId]
+            );
+            $this->db->execute(
+                'INSERT INTO order_events
+                    (order_id, user_id, event_type, details, status, note, customer_visible, email_sent)
+                 VALUES (?, ?, ?, ?, ?, ?, ?, 0)',
+                [
+                    $orderId,
+                    $staffUserId,
+                    'status_changed',
+                    'Status changed to ' . order_status_label($status) . ($note !== '' ? '. ' . $note : '.'),
+                    $status,
+                    $note,
+                    $customerVisible && $note !== '' ? 1 : 0,
+                ]
+            );
+            $eventId = (int) $pdo->lastInsertId();
+            $pdo->commit();
+        } catch (\Throwable $error) {
+            $pdo->rollBack();
+            throw $error;
+        }
+
+        $emailError = null;
+        if ($sendEmail) {
+            $order['status'] = $status;
+            try {
+                $this->sendStatusEmail($order, $status, $customerVisible ? $note : '');
+                $this->db->execute('UPDATE order_events SET email_sent = 1 WHERE id = ?', [$eventId]);
+            } catch (\Throwable $error) {
+                $emailError = $error->getMessage();
+            }
+        }
+
+        return ['email_requested' => $sendEmail, 'email_error' => $emailError];
+    }
+
+    public function sendStatusEmail(array $order, string $status, string $visibleNote = ''): void
+    {
+        $subjectTemplate = (string) $this->config->get(
+            'order_emails.' . $status . '.subject',
+            '{{business_name}} order {{order_number}}: {{status_label}}'
+        );
+        $bodyTemplate = (string) $this->config->get(
+            'order_emails.' . $status . '.body',
+            "Hi {{customer_name}},\n\nYour order {{order_number}} is now {{status_label}}.\n\n{{note}}\n\n{{tracking_url}}"
+        );
+        $values = [
+            '{{business_name}}' => (string) $this->config->get('business.name', 'Lakeside Orders'),
+            '{{customer_name}}' => (string) $order['customer_name'],
+            '{{order_number}}' => (string) $order['order_number'],
+            '{{status_label}}' => order_status_label($status),
+            '{{note}}' => $visibleNote,
+            '{{rejection_reason}}' => $status === 'declined' ? $visibleNote : '',
+            '{{tracking_url}}' => $this->trackingUrl($order),
+        ];
+        $subject = trim(strip_tags(strtr($subjectTemplate, $values)));
+
+        $html = nl2br(strtr(htmlspecialchars($bodyTemplate, ENT_QUOTES, 'UTF-8'), [
+            '{{business_name}}' => e($values['{{business_name}}']),
+            '{{customer_name}}' => e($values['{{customer_name}}']),
+            '{{order_number}}' => e($values['{{order_number}}']),
+            '{{status_label}}' => e($values['{{status_label}}']),
+            '{{note}}' => e($values['{{note}}']),
+            '{{rejection_reason}}' => e($values['{{rejection_reason}}']),
+            '{{tracking_url}}' => '<a href="' . e($values['{{tracking_url}}']) . '">View your order tracker</a>',
+        ]));
+
+        $this->mailer->send((string) $order['customer_email'], $subject, '<p>' . $html . '</p>');
+    }
+
+    public function trackingUrl(array $order): string
+    {
+        return rtrim((string) $this->config->get('app.url'), '/')
+            . '/order/track?order=' . rawurlencode((string) $order['order_number'])
+            . '&token=' . rawurlencode((string) $order['tracking_token']);
+    }
+}

app/Services/StatsService.php

@@ -49,7 +49,7 @@ final class StatsService
                      AND DATE(o.placed_at) = CURRENT_DATE"
                 )['value'],
                 'open_orders' => (int) $this->db->fetch(
-                    "SELECT COUNT(*) AS value FROM orders WHERE status IN ('paid', 'preparing', 'ready')"
+                    "SELECT COUNT(*) AS value FROM orders WHERE status IN ('pending', 'accepted', 'processing', 'ready')"
                 )['value'],
                 'abandoned_carts' => (int) $this->db->fetch(
                     "SELECT COUNT(*) AS value FROM carts
@@ -81,7 +81,7 @@ final class StatsService
                  AND date(o.placed_at, 'localtime') = date('now', 'localtime')"
             )['value'],
             'open_orders' => (int) $this->db->fetch(
-                "SELECT COUNT(*) AS value FROM orders WHERE status IN ('paid', 'preparing', 'ready')"
+                "SELECT COUNT(*) AS value FROM orders WHERE status IN ('pending', 'accepted', 'processing', 'ready')"
             )['value'],
             'abandoned_carts' => (int) $this->db->fetch(
                 "SELECT COUNT(*) AS value FROM carts

app/Services/TwoFactorService.php

@@ -27,9 +27,10 @@ final class TwoFactorService
         );
 
         $name = htmlspecialchars((string) $user['full_name'], ENT_QUOTES, 'UTF-8');
+        $businessName = (string) $this->config->get('business.name', 'Lakeside Orders');
         $this->mailer->send(
             (string) $user['email'],
-            'Your Fat Bottom Grille verification code',
+            "Your {$businessName} verification code",
             "<p>Hi {$name},</p><p>Your verification code is <strong>{$code}</strong>.</p><p>It expires in 10 minutes.</p>"
         );
 

app/helpers.php

@@ -45,6 +45,21 @@ function checked(mixed $value): string
     return (bool) $value ? 'checked' : '';
 }
 
+function order_status_label(string $status): string
+{
+    return [
+        'pending' => 'Awaiting acceptance',
+        'paid' => 'Awaiting acceptance',
+        'accepted' => 'Accepted',
+        'declined' => 'Declined',
+        'processing' => 'Processing / Active',
+        'preparing' => 'Processing / Active',
+        'ready' => 'Ready for pickup',
+        'completed' => 'Complete',
+        'cancelled' => 'Declined',
+    ][$status] ?? ucwords(str_replace('_', ' ', $status));
+}
+
 function store_datetime(?string $value, string $format = 'M j, Y g:i A'): string
 {
     if ($value === null || $value === '') {

config/defaults.php

@@ -2,22 +2,39 @@
 
 return [
     'app' => [
-        'name' => 'Fat Bottom Grille',
+        'name' => 'Lakeside Orders',
         'url' => 'http://localhost:8080',
         'key' => '',
         'timezone' => 'America/New_York',
         'environment' => 'development',
     ],
     'business' => [
-        'name' => 'Fat Bottom Grille',
+        'name' => 'Lakeside Orders',
         'phone' => '',
         'email' => '',
-        'street' => '410 W Piedmont St',
-        'city' => 'Keyser',
-        'state' => 'WV',
-        'postal_code' => '26726',
-        'hours' => 'Hours coming soon',
-        'announcement' => 'Big flavor, made right here in Keyser.',
+        'street' => '12 Marina Way',
+        'city' => 'Lakeview',
+        'state' => 'MI',
+        'postal_code' => '00000',
+        'hours' => 'Demo hours: daily 11 AM-8 PM',
+        'announcement' => 'Demo ordering for easy days by the water.',
+    ],
+    'branding' => [
+        'location_label' => 'Lakeview Commons',
+        'meta_description' => 'Order dockside burgers, picnic-ready wraps, bowls, sides, and cold drinks from Lakeside Orders.',
+        'hero_eyebrow' => 'Lake days. Easy pickup.',
+        'hero_heading' => 'Order by the water.',
+        'hero_emphasis' => 'Picnic anywhere.',
+        'hero_intro' => 'Burgers, picnic baskets, fresh bowls, and lakehouse favorites made for dock days, patio tables, and sunset suppers.',
+        'hero_image' => 'assets/images/lakeside-burger.jpg',
+        'gallery_picnic_image' => 'assets/images/lakeside-picnic.jpg',
+        'gallery_patio_image' => 'assets/images/patio-dining.jpg',
+        'gallery_service_image' => 'assets/images/garden-dining.jpg',
+        'story_image' => 'assets/images/lakeside-sunset.jpg',
+        'story_eyebrow' => 'Made for lake days',
+        'story_heading' => 'Good food travels well.',
+        'story_text' => 'Lakeside Orders is a demo restaurant experience built around relaxed pickup, picnic-ready meals, and welcoming tables near the water.',
+        'footer_tagline' => 'Dockside burgers, picnic-ready favorites, and a table near the water.',
     ],
     'ordering' => [
         'accepting_orders' => true,
@@ -35,14 +52,40 @@ return [
         'enabled' => false,
         'domain' => '',
         'api_key' => '',
-        'from_name' => 'Fat Bottom Grille',
-        'from_email' => 'orders@fatbottomgrille.com',
+        'from_name' => 'Lakeside Orders',
+        'from_email' => 'orders@lakesideorders.test',
+    ],
+    'order_emails' => [
+        'pending' => [
+            'subject' => 'We received order {{order_number}}',
+            'body' => "Hi {{customer_name}},\n\nWe received your paid order {{order_number}}. It is waiting for staff acceptance.\n\n{{tracking_url}}",
+        ],
+        'accepted' => [
+            'subject' => 'Order {{order_number}} was accepted',
+            'body' => "Hi {{customer_name}},\n\nYour order {{order_number}} has been accepted.\n\n{{note}}\n\n{{tracking_url}}",
+        ],
+        'declined' => [
+            'subject' => 'Update for order {{order_number}}',
+            'body' => "Hi {{customer_name}},\n\nWe are sorry, but your order {{order_number}} was declined.\n\n{{rejection_reason}}\n\n{{tracking_url}}",
+        ],
+        'processing' => [
+            'subject' => 'Order {{order_number}} is being prepared',
+            'body' => "Hi {{customer_name}},\n\nYour order {{order_number}} is now processing and active in the kitchen.\n\n{{note}}\n\n{{tracking_url}}",
+        ],
+        'ready' => [
+            'subject' => 'Order {{order_number}} is ready for pickup',
+            'body' => "Hi {{customer_name}},\n\nYour order {{order_number}} is ready for pickup.\n\n{{note}}\n\n{{tracking_url}}",
+        ],
+        'completed' => [
+            'subject' => 'Order {{order_number}} is complete',
+            'body' => "Hi {{customer_name}},\n\nYour order {{order_number}} has been marked complete.\n\n{{note}}\n\n{{tracking_url}}",
+        ],
     ],
     'database' => [
         'driver' => 'sqlite',
         'mysql_host' => '127.0.0.1',
         'mysql_port' => 3306,
-        'mysql_database' => 'fatbottomgrille',
+        'mysql_database' => 'lakesideorders',
         'mysql_username' => '',
         'mysql_password' => '',
     ],

public/assets/app.css

@@ -3,8 +3,8 @@
     --ink-soft: #0e1d2b;
     --navy: #12283b;
     --navy-light: #1c3a50;
-    --gold: #c8973b;
-    --gold-light: #e1b75e;
+    --gold: #35d6c1;
+    --gold-light: #8af5e6;
     --cream: #f3eedf;
     --paper: #faf7ef;
     --white: #ffffff;
@@ -41,9 +41,10 @@ body {
 
 body.store-body {
     background-image:
-        radial-gradient(circle at 0 0, rgba(200, 151, 59, 0.08), transparent 28%),
+        radial-gradient(circle at 0 0, rgba(53, 214, 193, 0.1), transparent 28%),
+        radial-gradient(circle at 92% 12%, rgba(114, 92, 255, 0.09), transparent 24%),
         linear-gradient(rgba(255, 255, 255, 0.018) 1px, transparent 1px);
-    background-size: auto, 100% 22px;
+    background-size: auto, auto, 100% 22px;
 }
 
 a {
@@ -409,8 +410,8 @@ h3 {
     overflow: hidden;
     color: var(--cream);
     background:
-        linear-gradient(90deg, rgba(5, 12, 18, 0.99) 0%, rgba(8, 20, 30, 0.96) 48%, rgba(8, 18, 28, 0.76) 100%),
-        url("images/reuben-fries.jpg") center 48% / cover no-repeat;
+        linear-gradient(90deg, rgba(5, 12, 18, 0.99) 0%, rgba(8, 20, 30, 0.95) 46%, rgba(8, 18, 28, 0.48) 100%),
+        url("images/lakeside-sunset.jpg") center 56% / cover no-repeat;
 }
 
 .hero::after {
@@ -708,25 +709,25 @@ h3 {
 .special-card:nth-child(4n + 1) {
     background-image:
         linear-gradient(112deg, rgba(5, 12, 18, 0.98), rgba(8, 18, 28, 0.82)),
-        url("images/quesadilla.jpg");
+        url("images/lakeside-burger.jpg");
 }
 
 .special-card:nth-child(4n + 2) {
     background-image:
         linear-gradient(112deg, rgba(5, 12, 18, 0.98), rgba(8, 18, 28, 0.8)),
-        url("images/sausage-kale-soup.jpg");
+        url("images/boardwalk-fries.jpg");
 }
 
 .special-card:nth-child(4n + 3) {
     background-image:
         linear-gradient(112deg, rgba(5, 12, 18, 0.98), rgba(8, 18, 28, 0.78)),
-        url("images/grilled-chicken-salad.jpg");
+        url("images/shoreline-bowl.jpg");
 }
 
 .special-card:nth-child(4n + 4) {
     background-image:
         linear-gradient(112deg, rgba(5, 12, 18, 0.98), rgba(8, 18, 28, 0.8)),
-        url("images/curry-rice.jpg");
+        url("images/picnic-wrap.jpg");
 }
 
 .special-card::after {
@@ -832,43 +833,43 @@ h3 {
 .menu-card:nth-child(7n + 1) .menu-card-art:not(.has-image) {
     background-image:
         linear-gradient(rgba(5, 12, 18, 0.62), rgba(5, 12, 18, 0.86)),
-        url("images/reuben-fries.jpg");
+        url("images/lakeside-burger.jpg");
 }
 
 .menu-card:nth-child(7n + 2) .menu-card-art:not(.has-image) {
     background-image:
         linear-gradient(rgba(5, 12, 18, 0.62), rgba(5, 12, 18, 0.86)),
-        url("images/chicken-sandwich-fries.jpg");
+        url("images/picnic-wrap.jpg");
 }
 
 .menu-card:nth-child(7n + 3) .menu-card-art:not(.has-image) {
     background-image:
         linear-gradient(rgba(5, 12, 18, 0.62), rgba(5, 12, 18, 0.86)),
-        url("images/quesadilla.jpg");
+        url("images/shoreline-bowl.jpg");
 }
 
 .menu-card:nth-child(7n + 4) .menu-card-art:not(.has-image) {
     background-image:
         linear-gradient(rgba(5, 12, 18, 0.62), rgba(5, 12, 18, 0.86)),
-        url("images/curry-rice.jpg");
+        url("images/lakehouse-chicken.jpg");
 }
 
 .menu-card:nth-child(7n + 5) .menu-card-art:not(.has-image) {
     background-image:
         linear-gradient(rgba(5, 12, 18, 0.62), rgba(5, 12, 18, 0.86)),
-        url("images/italian-sub.jpg");
+        url("images/boardwalk-fries.jpg");
 }
 
 .menu-card:nth-child(7n + 6) .menu-card-art:not(.has-image) {
     background-image:
         linear-gradient(rgba(5, 12, 18, 0.62), rgba(5, 12, 18, 0.86)),
-        url("images/sausage-kale-soup.jpg");
+        url("images/lemon-iced-tea.jpg");
 }
 
 .menu-card:nth-child(7n) .menu-card-art:not(.has-image) {
     background-image:
         linear-gradient(rgba(5, 12, 18, 0.62), rgba(5, 12, 18, 0.86)),
-        url("images/grilled-chicken-salad.jpg");
+        url("images/patio-dining.jpg");
 }
 
 .menu-card-art:not(.has-image) {
@@ -968,6 +969,78 @@ h3 {
     background: #08141f;
 }
 
+.lakeside-gallery {
+    background:
+        radial-gradient(circle at 92% 16%, rgba(239, 91, 161, 0.11), transparent 28%),
+        radial-gradient(circle at 8% 84%, rgba(31, 124, 255, 0.1), transparent 30%),
+        #07131d;
+}
+
+.experience-grid {
+    display: grid;
+    grid-template-columns: repeat(2, minmax(0, 1fr));
+    gap: 18px;
+}
+
+.experience-card {
+    position: relative;
+    min-height: 320px;
+    margin: 0;
+    overflow: hidden;
+    background: var(--navy);
+    border: 1px solid rgba(138, 245, 230, 0.2);
+    border-radius: var(--radius-large);
+}
+
+.experience-card-wide {
+    min-height: 470px;
+    grid-column: 1 / -1;
+}
+
+.experience-card img {
+    width: 100%;
+    height: 100%;
+    object-fit: cover;
+    transition: transform 420ms ease;
+}
+
+.experience-card:hover img {
+    transform: scale(1.025);
+}
+
+.experience-card::after {
+    position: absolute;
+    inset: 0;
+    background: linear-gradient(transparent 38%, rgba(5, 12, 18, 0.9));
+    content: "";
+}
+
+.experience-card figcaption {
+    position: absolute;
+    z-index: 2;
+    right: 26px;
+    bottom: 24px;
+    left: 26px;
+    display: flex;
+    flex-direction: column;
+}
+
+.experience-card figcaption span {
+    color: var(--gold-light);
+    font-size: 0.7rem;
+    font-weight: 700;
+    letter-spacing: 0.12em;
+    text-transform: uppercase;
+}
+
+.experience-card figcaption strong {
+    color: var(--cream);
+    font-family: var(--font-display);
+    font-size: clamp(1.8rem, 4vw, 3.4rem);
+    line-height: 1;
+    text-transform: uppercase;
+}
+
 .category-band {
     padding-block: 55px;
     color: var(--cream);
@@ -1034,10 +1107,23 @@ h3 {
     min-height: 410px;
     place-items: center;
     overflow: hidden;
-    color: var(--gold);
-    background:
-        linear-gradient(rgba(5, 12, 18, 0.58), rgba(5, 12, 18, 0.9)),
-        url("images/italian-sub.jpg") center / cover no-repeat;
+    color: var(--gold-light);
+    background: var(--navy);
+}
+
+.story-art::after {
+    position: absolute;
+    inset: 0;
+    background: linear-gradient(rgba(5, 12, 18, 0.16), rgba(5, 12, 18, 0.78));
+    content: "";
+}
+
+.story-art img {
+    position: absolute;
+    inset: 0;
+    width: 100%;
+    height: 100%;
+    object-fit: cover;
 }
 
 .story-number {
@@ -1069,7 +1155,7 @@ h3 {
     color: var(--cream);
     background:
         linear-gradient(90deg, rgba(5, 12, 18, 0.97), rgba(8, 18, 28, 0.8)),
-        url("images/italian-sub.jpg") center 55% / cover no-repeat;
+        url("images/lakeside-sunset.jpg") center 56% / cover no-repeat;
 }
 
 .page-hero-compact {
@@ -1086,6 +1172,41 @@ h3 {
     color: #b9c4ca;
 }
 
+.narrow-content {
+    max-width: 880px;
+}
+
+.credits-list {
+    border-top: 1px solid var(--line);
+}
+
+.credits-list article {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: 25px;
+    padding-block: 22px;
+    border-bottom: 1px solid var(--line);
+}
+
+.credits-list h2 {
+    margin-bottom: 5px;
+    color: var(--cream);
+    font-size: 1.35rem;
+    text-transform: uppercase;
+}
+
+.credits-list p,
+.credits-note {
+    margin: 0;
+    color: var(--muted);
+    font-size: 0.84rem;
+}
+
+.credits-note {
+    margin-top: 28px;
+}
+
 .page-hero-inner {
     display: grid;
     grid-template-columns: 1fr minmax(340px, 0.55fr);
@@ -1866,18 +1987,34 @@ textarea:focus {
     white-space: nowrap;
 }
 
-.status-paid,
-.status-completed,
+.status-pending,
+.status-paid {
+    color: #8a5618;
+    background: #f8e5c7;
+}
+
+.status-accepted {
+    color: #17633f;
+    background: #d7f4e5;
+}
+
 .status-ready {
-    color: #246449;
-    background: #ddefe6;
+    color: #195d83;
+    background: #d9effc;
 }
 
+.status-completed {
+    color: #65368c;
+    background: #ecdffc;
+}
+
+.status-processing,
 .status-preparing {
-    color: #765417;
-    background: #f5e8c9;
+    color: #7d2d72;
+    background: #f7dcf2;
 }
 
+.status-declined,
 .status-cancelled,
 .status-refunded {
     color: #7d3f3f;
@@ -1942,8 +2079,8 @@ textarea:focus {
     padding-top: 68px;
     color: #b6c0c6;
     background:
-        linear-gradient(90deg, rgba(5, 12, 18, 0.99), rgba(5, 12, 18, 0.94)),
-        url("images/fat-bottom-grille-logo.jpg") right -80px center / 520px no-repeat,
+        linear-gradient(90deg, rgba(5, 12, 18, 0.99), rgba(5, 12, 18, 0.86)),
+        url("images/lakeside-sunset.jpg") center 62% / cover no-repeat,
         #050c12;
 }
 
@@ -2031,14 +2168,14 @@ textarea:focus {
 
 .store-body .story-section {
     background:
-        linear-gradient(90deg, rgba(8, 18, 28, 0.99), rgba(8, 18, 28, 0.92)),
-        url("images/sausage-kale-soup.jpg") right center / 46% auto no-repeat;
+        radial-gradient(circle at 86% 20%, rgba(114, 92, 255, 0.12), transparent 30%),
+        #08121c;
 }
 
 .store-body .category-band {
     background:
         linear-gradient(90deg, rgba(5, 12, 18, 0.98), rgba(5, 12, 18, 0.86)),
-        url("images/curry-rice.jpg") center 56% / cover no-repeat;
+        url("images/patio-dining.jpg") center 48% / cover no-repeat;
 }
 
 .store-body .menu-category-heading {
@@ -2100,20 +2237,20 @@ textarea:focus {
 .store-body .order-summary {
     background:
         linear-gradient(145deg, rgba(8, 18, 28, 0.98), rgba(8, 18, 28, 0.88)),
-        url("images/quesadilla.jpg") center / cover no-repeat;
+        url("images/lakeside-burger.jpg") center / cover no-repeat;
     border: 1px solid rgba(200, 151, 59, 0.22);
 }
 
 .store-body .auth-section {
     background:
         linear-gradient(90deg, rgba(5, 12, 18, 0.97), rgba(8, 18, 28, 0.87)),
-        url("images/grilled-chicken-salad.jpg") center / cover no-repeat;
+        url("images/garden-dining.jpg") center / cover no-repeat;
 }
 
 .store-body .confirmation-section {
     background:
         linear-gradient(rgba(5, 12, 18, 0.94), rgba(5, 12, 18, 0.97)),
-        url("images/sausage-kale-soup.jpg") center / cover no-repeat;
+        url("images/lakeside-sunset.jpg") center / cover no-repeat;
 }
 
 .store-body .status-pill {
@@ -2121,18 +2258,34 @@ textarea:focus {
     background: #182a37;
 }
 
-.store-body .status-paid,
-.store-body .status-completed,
+.store-body .status-pending,
+.store-body .status-paid {
+    color: #ffbd59;
+    background: #3d2a14;
+}
+
+.store-body .status-accepted {
+    color: #6cffad;
+    background: #143a29;
+}
+
 .store-body .status-ready {
-    color: #9de0c0;
-    background: #17382d;
+    color: #67d5ff;
+    background: #11334a;
 }
 
+.store-body .status-completed {
+    color: #cf8dff;
+    background: #321c49;
+}
+
+.store-body .status-processing,
 .store-body .status-preparing {
-    color: #f0ce83;
-    background: #3b3019;
+    color: #ff82dc;
+    background: #46183c;
 }
 
+.store-body .status-declined,
 .store-body .status-cancelled,
 .store-body .status-refunded {
     color: #efaaaa;
@@ -2698,6 +2851,213 @@ td small {
     color: var(--gold-light);
 }
 
+.order-action-grid {
+    display: grid;
+    grid-template-columns: repeat(2, minmax(0, 1fr));
+    gap: 8px;
+}
+
+.order-action-grid .button:last-child {
+    grid-column: 1 / -1;
+}
+
+.email-template-list {
+    display: flex;
+    flex-direction: column;
+    gap: 10px;
+}
+
+.email-template-list details {
+    background: #0a1722;
+    border: 1px solid #283b49;
+    border-radius: var(--radius);
+}
+
+.email-template-list summary {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: 20px;
+    padding: 14px 16px;
+    cursor: pointer;
+}
+
+.email-template-list summary span {
+    color: #758690;
+    font-size: 0.68rem;
+    text-transform: uppercase;
+}
+
+.email-template-list .inline-editor {
+    padding: 0 16px 16px;
+}
+
+.crm-stat-grid {
+    display: grid;
+    grid-template-columns: repeat(4, minmax(0, 1fr));
+    gap: 12px;
+    margin-bottom: 20px;
+}
+
+.crm-stat-grid > div {
+    display: flex;
+    min-height: 105px;
+    flex-direction: column;
+    justify-content: center;
+    padding: 18px;
+    background: #0e1c28;
+    border: 1px solid var(--line);
+    border-radius: var(--radius-large);
+}
+
+.crm-stat-grid span {
+    color: #7f909a;
+    font-size: 0.64rem;
+    font-weight: 700;
+    letter-spacing: 0.08em;
+    text-transform: uppercase;
+}
+
+.crm-stat-grid strong {
+    margin-top: 6px;
+    color: var(--cream);
+    font-family: var(--font-display);
+    font-size: 1.45rem;
+}
+
+.tracker-layout {
+    display: grid;
+    grid-template-columns: minmax(0, 1.35fr) minmax(300px, 0.65fr);
+    align-items: start;
+    gap: 28px;
+}
+
+.tracker-heading {
+    display: flex;
+    align-items: flex-start;
+    justify-content: space-between;
+    gap: 20px;
+}
+
+.tracker-heading h2 {
+    margin: 8px 0 30px;
+    font-size: clamp(2rem, 5vw, 3.7rem);
+    text-transform: uppercase;
+}
+
+.order-progress {
+    display: grid;
+    grid-template-columns: repeat(4, minmax(0, 1fr));
+    margin: 12px 0 28px;
+}
+
+.order-progress > div {
+    position: relative;
+    display: flex;
+    align-items: center;
+    flex-direction: column;
+    gap: 9px;
+    color: #71818c;
+    font-size: 0.66rem;
+    font-weight: 700;
+    text-align: center;
+    text-transform: uppercase;
+}
+
+.order-progress > div::before {
+    position: absolute;
+    z-index: 0;
+    top: 17px;
+    right: 50%;
+    width: 100%;
+    height: 2px;
+    background: #2d404e;
+    content: "";
+}
+
+.order-progress > div:first-child::before {
+    display: none;
+}
+
+.order-progress i {
+    position: relative;
+    z-index: 1;
+    display: grid;
+    width: 36px;
+    height: 36px;
+    place-items: center;
+    color: #81919a;
+    background: #142532;
+    border: 2px solid #314552;
+    border-radius: 50%;
+    font-style: normal;
+}
+
+.order-progress .is-complete::before,
+.order-progress .is-complete i {
+    color: #07140f;
+    background: #54c996;
+    border-color: #54c996;
+}
+
+.order-progress .is-current i {
+    box-shadow: 0 0 0 6px rgba(84, 201, 150, 0.13);
+}
+
+.tracker-declined {
+    margin-bottom: 28px;
+    padding: 18px;
+    color: #f0b4b4;
+    background: #321b20;
+    border: 1px solid #69313a;
+    border-radius: var(--radius);
+}
+
+.tracker-declined p {
+    margin: 8px 0 0;
+}
+
+.tracker-updates {
+    margin-top: 28px;
+    padding-top: 24px;
+    border-top: 1px solid rgba(255, 255, 255, 0.1);
+}
+
+.tracker-updates h3 {
+    margin-bottom: 10px;
+    text-transform: uppercase;
+}
+
+.tracker-updates article {
+    padding: 14px 0;
+    border-bottom: 1px solid rgba(255, 255, 255, 0.09);
+}
+
+.tracker-updates article > div {
+    display: flex;
+    justify-content: space-between;
+    gap: 16px;
+}
+
+.tracker-updates time {
+    color: #748690;
+    font-size: 0.68rem;
+}
+
+.tracker-updates p {
+    margin: 6px 0 0;
+    color: #aebbc3;
+}
+
+.nav-theme-toggle {
+    padding: 5px 0;
+    color: var(--gold-light);
+    background: transparent;
+    border: 0;
+    font-size: 0.72rem;
+    font-weight: 700;
+}
+
 .refund-list {
     margin-top: 18px;
     border-top: 1px solid var(--line);
@@ -3062,7 +3422,8 @@ code {
     .account-grid,
     .checkout-layout,
     .admin-detail-grid,
-    .newsletter-grid {
+    .newsletter-grid,
+    .tracker-layout {
         grid-template-columns: 1fr;
     }
 
@@ -3079,6 +3440,10 @@ code {
         gap: 40px;
     }
 
+    .experience-card-wide {
+        min-height: 390px;
+    }
+
     .story-art {
         min-height: 320px;
     }
@@ -3138,6 +3503,10 @@ code {
     .special-admin-grid {
         grid-template-columns: 1fr;
     }
+
+    .crm-stat-grid {
+        grid-template-columns: repeat(2, minmax(0, 1fr));
+    }
 }
 
 @media (max-width: 620px) {
@@ -3149,6 +3518,30 @@ code {
         padding-block: 60px;
     }
 
+    .order-progress {
+        grid-template-columns: 1fr;
+        gap: 10px;
+    }
+
+    .order-progress > div {
+        align-items: center;
+        flex-direction: row;
+        text-align: left;
+    }
+
+    .order-progress > div::before {
+        display: none;
+    }
+
+    .crm-stat-grid,
+    .order-action-grid {
+        grid-template-columns: 1fr;
+    }
+
+    .order-action-grid .button:last-child {
+        grid-column: auto;
+    }
+
     .brand-copy strong {
         font-size: 1.1rem;
     }
@@ -3196,6 +3589,7 @@ code {
     }
 
     .menu-grid,
+    .experience-grid,
     .category-links,
     .footer-grid,
     .form-grid,
@@ -3206,6 +3600,18 @@ code {
         grid-template-columns: 1fr;
     }
 
+    .experience-card,
+    .experience-card-wide {
+        min-height: 280px;
+        grid-column: auto;
+    }
+
+    .credits-list article {
+        align-items: flex-start;
+        flex-direction: column;
+        gap: 8px;
+    }
+
     .category-links a {
         min-height: 85px;
     }
@@ -3305,6 +3711,10 @@ code {
         display: none;
     }
 
+    .admin-top-actions .theme-toggle {
+        display: inline-flex;
+    }
+
     .admin-topbar {
         flex-direction: row;
         align-items: center;
@@ -3336,3 +3746,69 @@ code {
         max-width: none;
     }
 }
+
+/* User-selected light theme */
+html[data-theme="light"] body,
+html[data-theme="light"] .store-body main,
+html[data-theme="light"] .admin-body {
+    color: #15232d;
+    background: #f5f2e9;
+}
+
+html[data-theme="light"] .site-header,
+html[data-theme="light"] .admin-sidebar,
+html[data-theme="light"] .admin-topbar {
+    color: #15232d;
+    background: #fffdf7;
+    border-color: #d8d3c7;
+}
+
+html[data-theme="light"] .store-body .panel,
+html[data-theme="light"] .store-body .cart-list,
+html[data-theme="light"] .store-body .empty-state,
+html[data-theme="light"] .store-body .auth-card,
+html[data-theme="light"] .admin-body .admin-panel,
+html[data-theme="light"] .stat-card,
+html[data-theme="light"] .crm-stat-grid > div {
+    color: #15232d;
+    background: #fffdf7;
+    border-color: #d8d3c7;
+}
+
+html[data-theme="light"] .admin-body input,
+html[data-theme="light"] .admin-body select,
+html[data-theme="light"] .admin-body textarea,
+html[data-theme="light"] .store-body input,
+html[data-theme="light"] .store-body select,
+html[data-theme="light"] .store-body textarea {
+    color: #15232d;
+    background: #ffffff;
+    border-color: #b9b4a8;
+}
+
+html[data-theme="light"] .admin-body label,
+html[data-theme="light"] .store-body label,
+html[data-theme="light"] .tracker-updates p,
+html[data-theme="light"] td,
+html[data-theme="light"] .customer-card {
+    color: #4e5b63;
+}
+
+html[data-theme="light"] .admin-nav a:hover,
+html[data-theme="light"] .admin-nav a.is-active,
+html[data-theme="light"] .email-template-list details,
+html[data-theme="light"] .admin-body .notice,
+html[data-theme="light"] .admin-body .check-control,
+html[data-theme="light"] .store-body .notice,
+html[data-theme="light"] .store-body .check-control {
+    color: #263640;
+    background: #eee9dd;
+    border-color: #d2ccbf;
+}
+
+html[data-theme="light"] .detail-title-row h2,
+html[data-theme="light"] .admin-panel-heading h2,
+html[data-theme="light"] .tracker-heading h2,
+html[data-theme="light"] .crm-stat-grid strong {
+    color: #15232d;
+}

public/assets/app.js

@@ -1,4 +1,23 @@
 (() => {
+    const savedTheme = window.localStorage.getItem("fatbottom-theme");
+    const preferredTheme = window.matchMedia?.("(prefers-color-scheme: light)").matches ? "light" : "dark";
+    document.documentElement.dataset.theme = savedTheme || preferredTheme;
+
+    const syncThemeButtons = () => {
+        document.querySelectorAll("[data-theme-toggle]").forEach((button) => {
+            button.textContent = document.documentElement.dataset.theme === "light" ? "Dark Mode" : "Light Mode";
+        });
+    };
+    syncThemeButtons();
+    document.querySelectorAll("[data-theme-toggle]").forEach((button) => {
+        button.addEventListener("click", () => {
+            const next = document.documentElement.dataset.theme === "light" ? "dark" : "light";
+            document.documentElement.dataset.theme = next;
+            window.localStorage.setItem("fatbottom-theme", next);
+            syncThemeButtons();
+        });
+    });
+
     const navToggle = document.querySelector(".nav-toggle");
     const nav = document.querySelector(".site-nav");
     if (navToggle && nav) {
@@ -82,4 +101,3 @@
 
     initializeSquare();
 })();
-

public/assets/images/CREDITS.md

@@ -0,0 +1,25 @@
+# Lakeside Orders image credits
+
+The active demo photography was sourced from Wikimedia Commons. Images may be
+cropped or resized by the website through CSS.
+
+- `lakeside-sunset.jpg` - Bonnie Moreland, public domain:
+  https://commons.wikimedia.org/wiki/File:Sunset_Odell_Lake,_Oregon_-_Flickr_-_Bonnie_Moreland_(free_images).jpg
+- `lakeside-picnic.jpg` - Gholamreza Shamsnetari, CC BY 4.0:
+  https://commons.wikimedia.org/wiki/File:Sizdah_Be-Dar_2018,_Valasht_Lake_(13970114000329636583522676851541_54966).jpg
+- `patio-dining.jpg` - Elvert Barnes, CC BY-SA 2.0:
+  https://commons.wikimedia.org/wiki/File:People_eating_outside_restaurant_Baltimore.jpg
+- `garden-dining.jpg` - Ibrahim Achiri, CC BY-SA 4.0:
+  https://commons.wikimedia.org/wiki/File:People_dining_and_socializing_at_Zen_Garden.jpg
+- `lakeside-burger.jpg` - Daderot, CC0:
+  https://commons.wikimedia.org/wiki/File:Hamburger_with_blue_cheese,_guacamole,_and_other_toppings,_plus_French_fries_-_Massachusetts.jpg
+- `picnic-wrap.jpg` - Tomwsulcer, CC0:
+  https://commons.wikimedia.org/wiki/File:Lunch_chicken_wrap_with_spinach_and_sauce.JPG
+- `shoreline-bowl.jpg` - Andy Li, CC0:
+  https://commons.wikimedia.org/wiki/File:Falafel_Super_Bowl_Salad_-_Leon_2025-10-27.jpg
+- `lakehouse-chicken.jpg` - Vyacheslav Argenberg, CC BY 4.0:
+  https://commons.wikimedia.org/wiki/File:Fried_chicken_legs,_Rostov-on-Don,_Russia.jpg
+- `lemon-iced-tea.jpg` - Renee Comet, public domain:
+  https://commons.wikimedia.org/wiki/File:Iced_tea.jpg
+- `boardwalk-fries.jpg` - Thriving Vegetarian, CC BY 2.0:
+  https://commons.wikimedia.org/wiki/File:Perfect_French_Fries_-_11457817933.jpg

public/assets/images/lakeside-orders-logo.svg

@@ -0,0 +1,27 @@
+<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 120 120" role="img" aria-labelledby="title">
+  <title id="title">Lakeside Orders</title>
+  <defs>
+    <linearGradient id="sky" x1="0" y1="0" x2="0" y2="1">
+      <stop offset="0" stop-color="#725cff"/>
+      <stop offset="0.58" stop-color="#ef5ba1"/>
+      <stop offset="1" stop-color="#ff9d4d"/>
+    </linearGradient>
+    <linearGradient id="water" x1="0" y1="0" x2="1" y2="1">
+      <stop offset="0" stop-color="#31e6cf"/>
+      <stop offset="1" stop-color="#1f7cff"/>
+    </linearGradient>
+    <clipPath id="round">
+      <circle cx="60" cy="60" r="54"/>
+    </clipPath>
+  </defs>
+  <circle cx="60" cy="60" r="57" fill="#07131d" stroke="#8af5e6" stroke-width="4"/>
+  <g clip-path="url(#round)">
+    <rect x="6" y="6" width="108" height="62" fill="url(#sky)"/>
+    <circle cx="82" cy="39" r="15" fill="#fff0a8"/>
+    <path d="M0 67 31 40 49 58 68 35 96 62 120 45 126 78H0Z" fill="#0d2740"/>
+    <path d="M0 66c18-5 31-4 47 0 18 5 36 4 73-2v56H0Z" fill="url(#water)"/>
+    <path d="M0 82c24-8 43 5 66-1 19-5 36-7 60-1M-4 98c27-7 46 5 69-1 20-5 39-5 65 0" fill="none" stroke="#e8fffb" stroke-width="4" stroke-linecap="round" opacity=".7"/>
+    <path d="M35 76h50l-6 9H41Z" fill="#07131d"/>
+    <path d="M49 75 60 62l11 13" fill="none" stroke="#07131d" stroke-width="5" stroke-linejoin="round"/>
+  </g>
+</svg>

public/index.php

@@ -9,8 +9,10 @@ use FatBottom\Core\Auth;
 use FatBottom\Core\Http;
 use FatBottom\Core\Router;
 use FatBottom\Services\CartService;
+use FatBottom\Services\CustomerService;
 use FatBottom\Services\Mailer;
 use FatBottom\Services\OrderService;
+use FatBottom\Services\OrderStatusService;
 use FatBottom\Services\PaymentGateway;
 use FatBottom\Services\StatsService;
 use FatBottom\Services\TwoFactorService;
@@ -23,13 +25,24 @@ $auth = new Auth($db);
 $cart = new CartService($db);
 $mailer = new Mailer($config);
 $payments = new PaymentGateway($config);
-$orders = new OrderService($db, $payments);
+$customers = new CustomerService($db);
+$orderStatuses = new OrderStatusService($config, $db, $mailer);
+$orders = new OrderService($db, $payments, $customers);
 $stats = new StatsService($db);
 $twoFactor = new TwoFactorService($db, $mailer, $config);
 
-$store = new StoreController($config, $auth, $cart, $db, $orders, $mailer);
+$store = new StoreController($config, $auth, $cart, $db, $orders, $orderStatuses);
 $authentication = new AuthController($config, $auth, $cart, $db, $twoFactor);
-$admin = new AdminController($config, $auth, $cart, $db, $stats, $payments, $mailer);
+$admin = new AdminController(
+    $config,
+    $auth,
+    $cart,
+    $db,
+    $stats,
+    $payments,
+    $mailer,
+    $orderStatuses
+);
 
 $path = Http::path();
 $user = $auth->user();
@@ -38,6 +51,7 @@ $stats->record($path, $user ? (int) $user['id'] : null);
 $router = new Router();
 $router->get('/', [$store, 'home']);
 $router->get('/menu', [$store, 'menu']);
+$router->get('/credits', [$store, 'credits']);
 $router->post('/cart/add', [$store, 'addToCart']);
 $router->get('/cart', [$store, 'cart']);
 $router->post('/cart/update', [$store, 'updateCart']);
@@ -45,6 +59,7 @@ $router->post('/cart/remove', [$store, 'removeFromCart']);
 $router->get('/checkout', [$store, 'checkout']);
 $router->post('/checkout', [$store, 'placeOrder']);
 $router->get('/order/complete', [$store, 'orderComplete']);
+$router->get('/order/track', [$store, 'orderTracker']);
 
 $router->get('/login', [$authentication, 'loginForm']);
 $router->post('/login', [$authentication, 'login']);
@@ -62,6 +77,10 @@ $router->get('/admin/orders', [$admin, 'orders']);
 $router->get('/admin/order', [$admin, 'orderDetail']);
 $router->post('/admin/order', [$admin, 'updateOrder']);
 $router->post('/admin/order/refund', [$admin, 'refundOrder']);
+$router->get('/admin/customers', [$admin, 'customers']);
+$router->get('/admin/customer', [$admin, 'customerDetail']);
+$router->post('/admin/customer/save', [$admin, 'saveCustomer']);
+$router->post('/admin/customer/delete', [$admin, 'deleteCustomer']);
 $router->get('/admin/menu', [$admin, 'menu']);
 $router->post('/admin/category/save', [$admin, 'saveCategory']);
 $router->post('/admin/item/save', [$admin, 'saveItem']);
@@ -79,4 +98,3 @@ $router->get('/admin/export/orders.csv', [$admin, 'exportOrdersCsv']);
 $router->post('/admin/migrate/mysql', [$admin, 'migrateMySql']);
 
 $router->dispatch($_SERVER['REQUEST_METHOD'] ?? 'GET', $path);
-

views/account/index.php

@@ -86,10 +86,10 @@
                 <?php foreach ($orders as $order): ?>
                     <article>
                         <div>
-                            <strong><?= e($order['order_number']) ?></strong>
+                            <a href="<?= e(url('/order/track')) ?>?order=<?= e(rawurlencode((string) $order['order_number'])) ?>"><strong><?= e($order['order_number']) ?></strong></a>
                             <span><?= e(store_datetime((string) $order['placed_at'])) ?></span>
                         </div>
-                        <span class="status-pill status-<?= e($order['status']) ?>"><?= e(ucwords(str_replace('_', ' ', (string) $order['status']))) ?></span>
+                        <span class="status-pill status-<?= e($order['status']) ?>"><?= e(order_status_label((string) $order['status'])) ?></span>
                         <strong><?= money($order['total_cents']) ?></strong>
                     </article>
                 <?php endforeach; ?>

views/admin/customer-detail.php

@@ -0,0 +1,73 @@
+<div class="detail-heading">
+    <div>
+        <a class="back-link" href="<?= e(url('/admin/customers')) ?>">&larr; Back to customers</a>
+        <div class="detail-title-row">
+            <h2><?= e($customer['full_name']) ?></h2>
+            <span class="status-dot <?= $customer['active'] ? 'is-on' : '' ?>"><?= $customer['active'] ? 'Active' : 'Deactivated' ?></span>
+        </div>
+        <p>Customer since <?= e(store_datetime((string) $customer['created_at'], 'F j, Y')) ?></p>
+    </div>
+    <strong class="detail-total"><?= money($customer['lifetime_value_cents']) ?></strong>
+</div>
+
+<div class="crm-stat-grid">
+    <div><span>Orders</span><strong><?= (int) $customer['order_count'] ?></strong></div>
+    <div><span>Lifetime value</span><strong><?= money($customer['lifetime_value_cents']) ?></strong></div>
+    <div><span>First order</span><strong><?= $customer['first_order_at'] ? e(store_datetime((string) $customer['first_order_at'], 'M j, Y')) : '—' ?></strong></div>
+    <div><span>Account</span><strong><?= $customer['user_id'] ? 'Registered' : 'Guest' ?></strong></div>
+</div>
+
+<div class="admin-detail-grid">
+    <section class="admin-panel">
+        <div class="admin-panel-heading"><h2>Order History</h2></div>
+        <div class="table-wrap">
+            <table>
+                <thead><tr><th>Order</th><th>Placed</th><th>Status</th><th>Total</th><th></th></tr></thead>
+                <tbody>
+                <?php if (!$orders): ?><tr><td colspan="5" class="empty-cell">No linked orders.</td></tr><?php endif; ?>
+                <?php foreach ($orders as $order): ?>
+                    <tr>
+                        <td><strong><?= e($order['order_number']) ?></strong></td>
+                        <td><?= e(store_datetime((string) $order['placed_at'], 'M j, Y g:i A')) ?></td>
+                        <td><span class="status-pill status-<?= e($order['status']) ?>"><?= e(order_status_label((string) $order['status'])) ?></span></td>
+                        <td><?= money($order['total_cents']) ?></td>
+                        <td><a href="<?= e(url('/admin/order')) ?>?id=<?= (int) $order['id'] ?>">Open</a></td>
+                    </tr>
+                <?php endforeach; ?>
+                </tbody>
+            </table>
+        </div>
+    </section>
+    <aside>
+        <section class="admin-panel">
+            <div class="admin-panel-heading"><h2>CRM Profile</h2></div>
+            <form class="form-stack" action="<?= e(url('/admin/customer/save')) ?>" method="post">
+                <?= csrf_field() ?>
+                <input type="hidden" name="customer_id" value="<?= (int) $customer['id'] ?>">
+                <label>Full name<input type="text" name="full_name" required value="<?= e($customer['full_name']) ?>"></label>
+                <label>Email<input type="email" value="<?= e($customer['email']) ?>" disabled></label>
+                <label>Phone<input type="tel" name="phone" value="<?= e($customer['phone']) ?>"></label>
+                <label>Internal CRM notes<textarea name="internal_notes" rows="5" placeholder="Preferences, service notes, follow-up details..."><?= e($customer['internal_notes']) ?></textarea></label>
+                <label class="check-control compact"><input type="checkbox" name="active" value="1" <?= checked($customer['active']) ?>><span><strong>Active customer</strong><small>Deactivate without removing order history.</small></span></label>
+                <button class="button button-block" type="submit">Save Customer</button>
+            </form>
+        </section>
+        <section class="admin-panel">
+            <div class="admin-panel-heading"><h2>Contact & Account</h2></div>
+            <div class="customer-card">
+                <a href="mailto:<?= e($customer['email']) ?>"><?= e($customer['email']) ?></a>
+                <?php if ($customer['phone']): ?><a href="tel:<?= e(preg_replace('/[^0-9+]/', '', (string) $customer['phone'])) ?>"><?= e($customer['phone']) ?></a><?php endif; ?>
+                <span><?= $customer['user_id'] ? 'Customer account: ' . e($customer['account_active'] ? 'active' : 'disabled') : 'No customer account' ?></span>
+            </div>
+        </section>
+        <section class="admin-panel">
+            <div class="admin-panel-heading"><h2>Delete CRM Record</h2></div>
+            <p class="muted">This removes the CRM profile but keeps every historical order. A future order with this email will create a new profile.</p>
+            <form action="<?= e(url('/admin/customer/delete')) ?>" method="post">
+                <?= csrf_field() ?>
+                <input type="hidden" name="customer_id" value="<?= (int) $customer['id'] ?>">
+                <button class="button button-danger button-block" type="submit" data-confirm="Delete this customer CRM record? Historical orders will remain.">Delete Customer</button>
+            </form>
+        </section>
+    </aside>
+</div>

views/admin/customers.php

@@ -0,0 +1,39 @@
+<div class="admin-page-actions">
+    <form class="admin-filters" action="<?= e(url('/admin/customers')) ?>" method="get">
+        <input type="search" name="q" value="<?= e($query) ?>" placeholder="Search name, email, or phone">
+        <select name="active">
+            <option value="">All customers</option>
+            <option value="1" <?= selected($activeFilter, '1') ?>>Active</option>
+            <option value="0" <?= selected($activeFilter, '0') ?>>Deactivated</option>
+        </select>
+        <button class="button button-small" type="submit">Filter</button>
+    </form>
+</div>
+
+<section class="admin-panel">
+    <div class="admin-panel-heading">
+        <div><span class="eyebrow">Customer relationships</span><h2>Customer CRM</h2></div>
+        <span class="count-badge"><?= count($customers) ?> shown</span>
+    </div>
+    <div class="table-wrap">
+        <table>
+            <thead>
+                <tr><th>Customer</th><th>Account</th><th>Status</th><th>Orders</th><th>Lifetime Value</th><th>Last Order</th><th></th></tr>
+            </thead>
+            <tbody>
+            <?php if (!$customers): ?><tr><td colspan="7" class="empty-cell">No customers match those filters.</td></tr><?php endif; ?>
+            <?php foreach ($customers as $customer): ?>
+                <tr>
+                    <td><strong><?= e($customer['full_name']) ?></strong><small><?= e($customer['email']) ?> · <?= e($customer['phone']) ?></small></td>
+                    <td><span class="role-badge"><?= $customer['user_id'] ? 'Has account' : 'Guest' ?></span></td>
+                    <td><span class="status-dot <?= $customer['active'] ? 'is-on' : '' ?>"><?= $customer['active'] ? 'Active' : 'Deactivated' ?></span></td>
+                    <td><?= (int) $customer['order_count'] ?></td>
+                    <td><?= money($customer['lifetime_value_cents']) ?></td>
+                    <td><?= $customer['last_order_at'] ? e(store_datetime((string) $customer['last_order_at'], 'M j, Y')) : '—' ?></td>
+                    <td><a class="button button-small button-ghost" href="<?= e(url('/admin/customer')) ?>?id=<?= (int) $customer['id'] ?>">Manage</a></td>
+                </tr>
+            <?php endforeach; ?>
+            </tbody>
+        </table>
+    </div>
+</section>

views/admin/dashboard.php

@@ -49,7 +49,7 @@
                         <td><a href="<?= e(url('/admin/order')) ?>?id=<?= (int) $order['id'] ?>"><?= e($order['order_number']) ?></a></td>
                         <td><?= e($order['customer_name']) ?><small><?= e($order['customer_phone']) ?></small></td>
                         <td><?= e(store_datetime((string) $order['placed_at'], 'g:i A')) ?></td>
-                        <td><span class="status-pill status-<?= e($order['status']) ?>"><?= e(ucfirst((string) $order['status'])) ?></span></td>
+                        <td><span class="status-pill status-<?= e($order['status']) ?>"><?= e(order_status_label((string) $order['status'])) ?></span></td>
                         <td><?= money($order['total_cents']) ?></td>
                     </tr>
                 <?php endforeach; ?>

views/admin/newsletters.php

@@ -7,7 +7,7 @@
         <div class="admin-panel-heading"><div><span class="eyebrow">Send an update</span><h2>New Newsletter</h2></div></div>
         <form class="form-stack" action="<?= e(url('/admin/newsletters/send')) ?>" method="post">
             <?= csrf_field() ?>
-            <label>Subject line<input type="text" name="subject" maxlength="140" required placeholder="This weekend at Fat Bottom Grille"></label>
+            <label>Subject line<input type="text" name="subject" maxlength="140" required placeholder="This weekend at <?= e($config->get('business.name')) ?>"></label>
             <label>Message<textarea name="content" rows="12" required placeholder="Share a new special, schedule update, or note from the kitchen..."></textarea></label>
             <div class="notice">Every email includes an unsubscribe link. Users can also opt out from My Account.</div>
             <button class="button button-large button-block" type="submit" data-confirm="Send this newsletter to every opted-in user?">Send to <?= (int) $recipientCount ?> Subscribers</button>

views/admin/order-detail.php

@@ -3,7 +3,7 @@
         <a class="back-link" href="<?= e(url('/admin/orders')) ?>">&larr; Back to orders</a>
         <div class="detail-title-row">
             <h2><?= e($order['order_number']) ?></h2>
-            <span class="status-pill status-<?= e($order['status']) ?>"><?= e(ucfirst((string) $order['status'])) ?></span>
+            <span class="status-pill status-<?= e($order['status']) ?>"><?= e(order_status_label((string) $order['status'])) ?></span>
         </div>
         <p>Placed <?= e(store_datetime((string) $order['placed_at'], 'F j, Y \a\t g:i A')) ?></p>
     </div>
@@ -39,8 +39,11 @@
                     <div>
                         <i></i>
                         <span>
-                            <strong><?= e(ucwords(str_replace('_', ' ', (string) $event['event_type']))) ?></strong>
+                            <strong><?= e($event['status'] ? order_status_label((string) $event['status']) : ucwords(str_replace('_', ' ', (string) $event['event_type']))) ?></strong>
                             <p><?= e($event['details']) ?></p>
+                            <?php if ($event['note']): ?>
+                                <small><?= $event['customer_visible'] ? 'Customer-visible note' : 'Internal note' ?><?= $event['email_sent'] ? ' · Emailed' : '' ?></small>
+                            <?php endif; ?>
                             <small><?= e($event['staff_name'] ?: 'System') ?> &middot; <?= e(store_datetime((string) $event['created_at'], 'M j, g:i A')) ?></small>
                         </span>
                     </div>
@@ -50,21 +53,28 @@
     </div>
     <aside>
         <section class="admin-panel">
-            <div class="admin-panel-heading"><h2>Update Order</h2></div>
+            <div class="admin-panel-heading"><h2>Order Actions</h2></div>
             <form class="form-stack" action="<?= e(url('/admin/order')) ?>" method="post">
                 <?= csrf_field() ?>
                 <input type="hidden" name="order_id" value="<?= (int) $order['id'] ?>">
-                <label>Status
-                    <select name="status">
-                        <?php foreach (['paid', 'preparing', 'ready', 'completed', 'cancelled'] as $status): ?>
-                            <option value="<?= $status ?>" <?= selected($order['status'], $status) ?>><?= e(ucfirst($status)) ?></option>
-                        <?php endforeach; ?>
-                    </select>
+                <label>Reason or note
+                    <textarea name="status_note" rows="3" placeholder="Optional. A blank rejection reason will not appear to the customer."></textarea>
                 </label>
-                <label>Staff note
-                    <textarea name="staff_note" rows="3" placeholder="Optional internal note"></textarea>
+                <label class="check-control compact">
+                    <input type="checkbox" name="customer_visible" value="1">
+                    <span><strong>Show this note to the customer</strong><small>The status itself is always visible.</small></span>
                 </label>
-                <button class="button button-block" type="submit">Update Status</button>
+                <label class="check-control compact">
+                    <input type="checkbox" name="send_email" value="1">
+                    <span><strong>Email this update</strong><small>Acceptance emails are always sent.</small></span>
+                </label>
+                <div class="order-action-grid">
+                    <button class="button" type="submit" name="status" value="accepted">Accept</button>
+                    <button class="button button-danger" type="submit" name="status" value="declined">Reject</button>
+                    <button class="button button-outline" type="submit" name="status" value="processing">Start Order</button>
+                    <button class="button" type="submit" name="status" value="ready">Complete / Ready</button>
+                    <button class="button button-ghost" type="submit" name="status" value="completed">Picked Up</button>
+                </div>
             </form>
         </section>
         <section class="admin-panel">
@@ -74,6 +84,9 @@
                 <a href="mailto:<?= e($order['customer_email']) ?>"><?= e($order['customer_email']) ?></a>
                 <a href="tel:<?= e(preg_replace('/[^0-9+]/', '', (string) $order['customer_phone'])) ?>"><?= e($order['customer_phone']) ?></a>
                 <span>Pickup<?= $order['pickup_time'] ? ' at ' . e($order['pickup_time']) : '' ?></span>
+                <?php if ($customer): ?>
+                    <a class="button button-small button-ghost" href="<?= e(url('/admin/customer')) ?>?id=<?= (int) $customer['id'] ?>">Open CRM Profile</a>
+                <?php endif; ?>
             </div>
         </section>
         <section class="admin-panel">

views/admin/orders.php

@@ -4,8 +4,8 @@
             <input type="search" name="q" value="<?= e($query) ?>" placeholder="Order, customer, or email">
             <select name="status">
                 <option value="">All statuses</option>
-                <?php foreach (['paid', 'preparing', 'ready', 'completed', 'cancelled'] as $status): ?>
-                    <option value="<?= $status ?>" <?= selected($statusFilter, $status) ?>><?= e(ucfirst($status)) ?></option>
+                <?php foreach (['pending', 'accepted', 'declined', 'processing', 'ready', 'completed'] as $status): ?>
+                    <option value="<?= $status ?>" <?= selected($statusFilter, $status) ?>><?= e(order_status_label($status)) ?></option>
                 <?php endforeach; ?>
             </select>
             <button class="button button-small" type="submit">Filter</button>
@@ -24,7 +24,7 @@
                     <td><strong><?= e($order['order_number']) ?></strong></td>
                     <td><?= e($order['customer_name']) ?><small><?= e($order['customer_email']) ?></small></td>
                     <td><?= e(store_datetime((string) $order['placed_at'], 'M j, g:i A')) ?></td>
-                    <td><span class="status-pill status-<?= e($order['status']) ?>"><?= e(ucfirst((string) $order['status'])) ?></span></td>
+                    <td><span class="status-pill status-<?= e($order['status']) ?>"><?= e(order_status_label((string) $order['status'])) ?></span></td>
                     <td>
                         <span class="status-pill status-<?= e($order['payment_status']) ?>"><?= e(ucwords(str_replace('_', ' ', (string) $order['payment_status']))) ?></span>
                         <?php if ((int) $order['refunded_cents'] > 0): ?><small><?= money($order['refunded_cents']) ?> returned</small><?php endif; ?>

views/admin/settings.php

@@ -15,6 +15,27 @@
             <label class="field-wide">Announcement bar<input type="text" name="business[announcement]" value="<?= e($config->get('business.announcement')) ?>"></label>
         </div>
     </section>
+    <section class="admin-panel">
+        <div class="admin-panel-heading"><div><span class="eyebrow">Storefront presentation</span><h2>Branding & Homepage</h2></div></div>
+        <div class="notice">Edit the demo message and active image paths here. Image files live in <code>public/assets/images</code>.</div>
+        <div class="form-grid">
+            <label>Location label<input type="text" name="branding[location_label]" value="<?= e($config->get('branding.location_label')) ?>"></label>
+            <label>Hero eyebrow<input type="text" name="branding[hero_eyebrow]" value="<?= e($config->get('branding.hero_eyebrow')) ?>"></label>
+            <label>Hero heading<input type="text" name="branding[hero_heading]" value="<?= e($config->get('branding.hero_heading')) ?>"></label>
+            <label>Hero emphasized line<input type="text" name="branding[hero_emphasis]" value="<?= e($config->get('branding.hero_emphasis')) ?>"></label>
+            <label class="field-wide">Search description<textarea name="branding[meta_description]" rows="2"><?= e($config->get('branding.meta_description')) ?></textarea></label>
+            <label class="field-wide">Hero introduction<textarea name="branding[hero_intro]" rows="3"><?= e($config->get('branding.hero_intro')) ?></textarea></label>
+            <label>Hero food image<input type="text" name="branding[hero_image]" value="<?= e($config->get('branding.hero_image')) ?>"></label>
+            <label>Picnic gallery image<input type="text" name="branding[gallery_picnic_image]" value="<?= e($config->get('branding.gallery_picnic_image')) ?>"></label>
+            <label>Patio gallery image<input type="text" name="branding[gallery_patio_image]" value="<?= e($config->get('branding.gallery_patio_image')) ?>"></label>
+            <label>Service gallery image<input type="text" name="branding[gallery_service_image]" value="<?= e($config->get('branding.gallery_service_image')) ?>"></label>
+            <label>Story image<input type="text" name="branding[story_image]" value="<?= e($config->get('branding.story_image')) ?>"></label>
+            <label>Story eyebrow<input type="text" name="branding[story_eyebrow]" value="<?= e($config->get('branding.story_eyebrow')) ?>"></label>
+            <label>Story heading<input type="text" name="branding[story_heading]" value="<?= e($config->get('branding.story_heading')) ?>"></label>
+            <label class="field-wide">Story text<textarea name="branding[story_text]" rows="3"><?= e($config->get('branding.story_text')) ?></textarea></label>
+            <label class="field-wide">Footer tagline<input type="text" name="branding[footer_tagline]" value="<?= e($config->get('branding.footer_tagline')) ?>"></label>
+        </div>
+    </section>
     <section class="admin-panel">
         <div class="admin-panel-heading"><div><span class="eyebrow">Kitchen controls</span><h2>Online Ordering</h2></div></div>
         <div class="settings-row">
@@ -44,6 +65,33 @@
         </div>
         <label class="check-control"><input type="checkbox" name="mailgun[enabled]" value="1" <?= checked($config->get('mailgun.enabled')) ?>><span><strong>Enable Mailgun delivery</strong></span></label>
     </section>
+    <section class="admin-panel">
+        <div class="admin-panel-heading"><div><span class="eyebrow">Customer notifications</span><h2>Order Status Email Templates</h2></div></div>
+        <div class="notice">
+            Available placeholders: <code>{{customer_name}}</code>, <code>{{order_number}}</code>,
+            <code>{{status_label}}</code>, <code>{{note}}</code>, <code>{{rejection_reason}}</code>,
+            <code>{{tracking_url}}</code>, and <code>{{business_name}}</code>.
+        </div>
+        <div class="email-template-list">
+            <?php foreach (['pending', 'accepted', 'declined', 'processing', 'ready', 'completed'] as $emailStatus): ?>
+                <details <?= $emailStatus === 'accepted' ? 'open' : '' ?>>
+                    <summary>
+                        <strong><?= e(order_status_label($emailStatus)) ?></strong>
+                        <span><?= $emailStatus === 'pending' ? 'Order receipt' : 'Status update' ?></span>
+                    </summary>
+                    <div class="inline-editor form-stack">
+                        <label>Subject
+                            <input type="text" name="order_emails[<?= e($emailStatus) ?>][subject]" required
+                                value="<?= e($config->get('order_emails.' . $emailStatus . '.subject')) ?>">
+                        </label>
+                        <label>Message
+                            <textarea name="order_emails[<?= e($emailStatus) ?>][body]" rows="6" required><?= e($config->get('order_emails.' . $emailStatus . '.body')) ?></textarea>
+                        </label>
+                    </div>
+                </details>
+            <?php endforeach; ?>
+        </div>
+    </section>
     <section class="admin-panel">
         <div class="admin-panel-heading"><div><span class="eyebrow">Optional database server</span><h2>MySQL / MariaDB Connection</h2></div></div>
         <div class="notice">These values are only used by the migration tool below. The application continues using SQLite unless a migration succeeds and you explicitly switch drivers.</div>

views/auth/register.php

@@ -30,13 +30,13 @@
                     <input type="text" name="street_address" required autocomplete="street-address" value="<?= e($old['street_address'] ?? '') ?>">
                 </label>
                 <label>City
-                    <input type="text" name="city" required autocomplete="address-level2" value="<?= e($old['city'] ?? 'Keyser') ?>">
+                    <input type="text" name="city" required autocomplete="address-level2" value="<?= e($old['city'] ?? $config->get('business.city')) ?>">
                 </label>
                 <label>State
-                    <input type="text" name="state" required maxlength="2" autocomplete="address-level1" value="<?= e($old['state'] ?? 'WV') ?>">
+                    <input type="text" name="state" required maxlength="2" autocomplete="address-level1" value="<?= e($old['state'] ?? $config->get('business.state')) ?>">
                 </label>
                 <label>ZIP code
-                    <input type="text" name="postal_code" required autocomplete="postal-code" value="<?= e($old['postal_code'] ?? '26726') ?>">
+                    <input type="text" name="postal_code" required autocomplete="postal-code" value="<?= e($old['postal_code'] ?? $config->get('business.postal_code')) ?>">
                 </label>
             </div>
             <div class="form-grid">
@@ -53,7 +53,7 @@
             <label>Quick check: what is <?= (int) $captcha[0] ?> + <?= (int) $captcha[1] ?>?
                 <input type="number" name="captcha" required inputmode="numeric" autocomplete="off">
             </label>
-            <div class="notice">Creating an account opts you into occasional Fat Bottom Grille news. You can opt out from any email or My Account.</div>
+            <div class="notice">Creating an account opts you into occasional <?= e($config->get('business.name')) ?> news. You can opt out from any email or My Account.</div>
             <button class="button button-large button-block" type="submit">Create My Account</button>
             <p class="auth-switch">Already have an account? <a href="<?= e(url('/login')) ?>">Sign in</a></p>
         </form>

views/layout.php

@@ -2,7 +2,7 @@
 
 use FatBottom\Core\View;
 
-$businessName = (string) $config->get('business.name', 'Fat Bottom Grille');
+$businessName = (string) $config->get('business.name', 'Lakeside Orders');
 $isAdmin = isset($adminPage);
 ?>
 <!doctype html>
@@ -11,7 +11,7 @@ $isAdmin = isset($adminPage);
     <meta charset="utf-8">
     <meta name="viewport" content="width=device-width, initial-scale=1">
     <meta name="theme-color" content="#09131d">
-    <meta name="description" content="Order burgers, burritos, dinner plates, sides, and drinks online from Fat Bottom Grille in Keyser, West Virginia.">
+    <meta name="description" content="<?= e($config->get('branding.meta_description')) ?>">
     <title><?= e($title ?? $businessName) ?> | <?= e($businessName) ?></title>
     <link rel="preconnect" href="https://fonts.googleapis.com">
     <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
@@ -36,6 +36,7 @@ $isAdmin = isset($adminPage);
                     <h1><?= e($title ?? 'Dashboard') ?></h1>
                 </div>
                 <div class="admin-top-actions">
+                    <button class="button button-ghost button-small theme-toggle" type="button" data-theme-toggle>Light Mode</button>
                     <a class="button button-ghost button-small" href="<?= e(url('/')) ?>" target="_blank" rel="noopener">View Store</a>
                     <form action="<?= e(url('/logout')) ?>" method="post">
                         <?= csrf_field() ?>
@@ -58,11 +59,11 @@ $isAdmin = isset($adminPage);
         <div class="container nav-wrap">
             <a class="brand" href="<?= e(url('/')) ?>" aria-label="<?= e($businessName) ?> home">
                 <span class="brand-mark">
-                    <img src="<?= e(asset('assets/images/fat-bottom-grille-logo.jpg')) ?>" alt="">
+                    <img src="<?= e(asset('assets/images/lakeside-orders-logo.svg')) ?>" alt="">
                 </span>
                 <span class="brand-copy">
                     <strong><?= e($businessName) ?></strong>
-                    <small>Keyser, West Virginia</small>
+                    <small><?= e($config->get('branding.location_label')) ?></small>
                 </span>
             </a>
             <button class="nav-toggle" type="button" aria-expanded="false" aria-controls="site-nav">
@@ -80,6 +81,7 @@ $isAdmin = isset($adminPage);
                 <?php else: ?>
                     <a class="<?= active_path('/login') ?>" href="<?= e(url('/login')) ?>">Sign In</a>
                 <?php endif; ?>
+                <button class="theme-toggle nav-theme-toggle" type="button" data-theme-toggle>Light Mode</button>
                 <a class="cart-link" href="<?= e(url('/cart')) ?>">
                     Your Order
                     <span class="cart-count"><?= (int) ($currentCart['item_count'] ?? 0) ?></span>
@@ -95,7 +97,7 @@ $isAdmin = isset($adminPage);
         <div class="container footer-grid">
             <div>
                 <div class="footer-brand"><?= e($businessName) ?></div>
-                <p>Good food, generous portions, and a seat at the table in Keyser.</p>
+                <p><?= e($config->get('branding.footer_tagline')) ?></p>
             </div>
             <div>
                 <h2>Visit</h2>
@@ -126,7 +128,7 @@ $isAdmin = isset($adminPage);
         </div>
         <div class="container footer-bottom">
             <span>&copy; <?= date('Y') ?> <?= e($businessName) ?></span>
-            <span>410 W Piedmont St, Keyser, WV</span>
+            <a href="<?= e(url('/credits')) ?>">Image credits</a>
         </div>
     </footer>
 <?php endif; ?>

views/partials/admin-nav.php

@@ -1,7 +1,7 @@
 <aside class="admin-sidebar">
     <a class="admin-brand" href="<?= e(url('/admin')) ?>">
         <span class="brand-mark">
-            <img src="<?= e(asset('assets/images/fat-bottom-grille-logo.jpg')) ?>" alt="">
+            <img src="<?= e(asset('assets/images/lakeside-orders-logo.svg')) ?>" alt="">
         </span>
         <span>
             <strong><?= e($config->get('business.name')) ?></strong>
@@ -11,6 +11,7 @@
     <nav class="admin-nav" aria-label="Dashboard navigation">
         <a class="<?= $adminPage === 'dashboard' ? 'is-active' : '' ?>" href="<?= e(url('/admin')) ?>">Overview</a>
         <a class="<?= $adminPage === 'orders' ? 'is-active' : '' ?>" href="<?= e(url('/admin/orders')) ?>">Orders</a>
+        <a class="<?= $adminPage === 'customers' ? 'is-active' : '' ?>" href="<?= e(url('/admin/customers')) ?>">Customers</a>
         <a class="<?= $adminPage === 'menu' ? 'is-active' : '' ?>" href="<?= e(url('/admin/menu')) ?>">Menu</a>
         <a class="<?= $adminPage === 'specials' ? 'is-active' : '' ?>" href="<?= e(url('/admin/specials')) ?>">Specials</a>
         <a class="<?= $adminPage === 'newsletters' ? 'is-active' : '' ?>" href="<?= e(url('/admin/newsletters')) ?>">Newsletters</a>

views/store/cart.php

@@ -51,7 +51,7 @@
                 <div class="summary-total"><dt>Total</dt><dd><?= money($totals['total_cents']) ?></dd></div>
             </dl>
             <a class="button button-block button-large" href="<?= e(url('/checkout')) ?>">Continue to Checkout</a>
-            <p class="summary-note">Pickup at 410 W Piedmont St, Keyser.</p>
+            <p class="summary-note">Pickup at <?= e($config->get('business.street')) ?>, <?= e($config->get('business.city')) ?>.</p>
         </aside>
     <?php endif; ?>
 </div>

views/store/credits.php

@@ -0,0 +1,38 @@
+<?php
+$credits = [
+    ['Sunset at Odell Lake', 'Bonnie Moreland', 'Public domain', 'https://commons.wikimedia.org/wiki/File:Sunset_Odell_Lake,_Oregon_-_Flickr_-_Bonnie_Moreland_(free_images).jpg'],
+    ['Picnic at Valasht Lake', 'Gholamreza Shamsnetari', 'CC BY 4.0', 'https://commons.wikimedia.org/wiki/File:Sizdah_Be-Dar_2018,_Valasht_Lake_(13970114000329636583522676851541_54966).jpg'],
+    ['People eating outside a restaurant', 'Elvert Barnes', 'CC BY-SA 2.0', 'https://commons.wikimedia.org/wiki/File:People_eating_outside_restaurant_Baltimore.jpg'],
+    ['People dining at Zen Garden', 'Ibrahim Achiri', 'CC BY-SA 4.0', 'https://commons.wikimedia.org/wiki/File:People_dining_and_socializing_at_Zen_Garden.jpg'],
+    ['Hamburger with fries', 'Daderot', 'CC0', 'https://commons.wikimedia.org/wiki/File:Hamburger_with_blue_cheese,_guacamole,_and_other_toppings,_plus_French_fries_-_Massachusetts.jpg'],
+    ['Chicken wrap with spinach', 'Tomwsulcer', 'CC0', 'https://commons.wikimedia.org/wiki/File:Lunch_chicken_wrap_with_spinach_and_sauce.JPG'],
+    ['Falafel bowl', 'Andy Li', 'CC0', 'https://commons.wikimedia.org/wiki/File:Falafel_Super_Bowl_Salad_-_Leon_2025-10-27.jpg'],
+    ['Chicken legs', 'Vyacheslav Argenberg', 'CC BY 4.0', 'https://commons.wikimedia.org/wiki/File:Fried_chicken_legs,_Rostov-on-Don,_Russia.jpg'],
+    ['Iced tea', 'Renee Comet', 'Public domain', 'https://commons.wikimedia.org/wiki/File:Iced_tea.jpg'],
+    ['French fries', 'Thriving Vegetarian', 'CC BY 2.0', 'https://commons.wikimedia.org/wiki/File:Perfect_French_Fries_-_11457817933.jpg'],
+];
+?>
+<section class="page-hero page-hero-compact">
+    <div class="container">
+        <span class="eyebrow">Open media</span>
+        <h1>Image Credits</h1>
+        <p>The Lakeside Orders demo uses public-domain and Creative Commons photography.</p>
+    </div>
+</section>
+
+<section class="section">
+    <div class="container narrow-content">
+        <div class="credits-list">
+            <?php foreach ($credits as [$title, $artist, $license, $source]): ?>
+                <article>
+                    <div>
+                        <h2><?= e($title) ?></h2>
+                        <p><?= e($artist) ?> &middot; <?= e($license) ?></p>
+                    </div>
+                    <a class="text-link" href="<?= e($source) ?>" target="_blank" rel="license noopener">View source</a>
+                </article>
+            <?php endforeach; ?>
+        </div>
+        <p class="credits-note">Photography is displayed with CSS crops for the responsive layout. No photographer or licensor endorses this demo.</p>
+    </div>
+</section>

views/store/home.php

@@ -2,9 +2,9 @@
     <div class="hero-texture"></div>
     <div class="container hero-grid">
         <div class="hero-copy">
-            <span class="eyebrow">Keyser made. Come hungry.</span>
-            <h1>Big flavor.<br><em>No shortcuts.</em></h1>
-            <p>Stacked burgers, loaded burritos, and dinner plates that eat like Sunday supper. Order ahead and we will have it hot.</p>
+            <span class="eyebrow"><?= e($config->get('branding.hero_eyebrow')) ?></span>
+            <h1><?= e($config->get('branding.hero_heading')) ?><br><em><?= e($config->get('branding.hero_emphasis')) ?></em></h1>
+            <p><?= e($config->get('branding.hero_intro')) ?></p>
             <div class="hero-actions">
                 <a class="button button-large" href="<?= e(url('/menu')) ?>">Start Your Order</a>
                 <?php if ($config->get('business.phone')): ?>
@@ -20,15 +20,15 @@
         </div>
         <div class="hero-plate">
             <div class="hero-food-photo">
-                <img src="<?= e(asset('assets/images/chicken-sandwich-fries.jpg')) ?>" alt="Chicken sandwich and hand-cut fries from Fat Bottom Grille">
+                <img src="<?= e(asset((string) $config->get('branding.hero_image'))) ?>" alt="Burger and fries ready for a lakeside meal">
                 <div class="hero-photo-caption">
-                    <span>Made in Keyser</span>
-                    <strong>Hot. Fresh. Generous.</strong>
+                    <span>From grill to shoreline</span>
+                    <strong>Fresh pickup. Easy afternoons.</strong>
                 </div>
             </div>
             <div class="hero-stamp" aria-hidden="true">
-                <strong>410</strong>
-                <span>W Piedmont</span>
+                <strong>DEMO</strong>
+                <span>Lakeside pickup</span>
             </div>
         </div>
     </div>
@@ -40,7 +40,7 @@
         <div class="section-heading">
             <div>
                 <span class="eyebrow">Happening now</span>
-                <h2>Today’s Specials</h2>
+                <h2>Dockside Specials</h2>
             </div>
             <a class="text-link" href="<?= e(url('/menu')) ?>">See the full menu</a>
         </div>
@@ -75,10 +75,10 @@
     <div class="container">
         <div class="section-heading">
             <div>
-                <span class="eyebrow">Built to satisfy</span>
-                <h2>Local Favorites</h2>
+                <span class="eyebrow">Packed for the day</span>
+                <h2>Shoreline Favorites</h2>
             </div>
-            <p>These are the orders that keep showing up at the counter.</p>
+            <p>Easygoing food for docks, picnic blankets, and patio tables.</p>
         </div>
         <div class="menu-grid">
             <?php foreach ($featured as $item): ?>
@@ -88,6 +88,32 @@
     </div>
 </section>
 
+<section class="lakeside-gallery section">
+    <div class="container">
+        <div class="section-heading">
+            <div>
+                <span class="eyebrow">Stay awhile</span>
+                <h2>Food fits the view</h2>
+            </div>
+            <p>Grab a picnic, settle into a sunny table, or let the evening stretch out under the lights.</p>
+        </div>
+        <div class="experience-grid">
+            <figure class="experience-card experience-card-wide">
+                <img src="<?= e(asset((string) $config->get('branding.gallery_picnic_image'))) ?>" alt="People enjoying a picnic beside a lake">
+                <figcaption><span>Take it outside</span><strong>Picnic-ready</strong></figcaption>
+            </figure>
+            <figure class="experience-card">
+                <img src="<?= e(asset((string) $config->get('branding.gallery_patio_image'))) ?>" alt="Guests sitting and eating at outdoor restaurant tables">
+                <figcaption><span>Meet by the water</span><strong>Tables in the sun</strong></figcaption>
+            </figure>
+            <figure class="experience-card">
+                <img src="<?= e(asset((string) $config->get('branding.gallery_service_image'))) ?>" alt="A lively restaurant with diners and servers moving among the tables">
+                <figcaption><span>Settle in</span><strong>Friendly table service</strong></figcaption>
+            </figure>
+        </div>
+    </div>
+</section>
+
 <section class="category-band">
     <div class="container">
         <span class="eyebrow">Pick your direction</span>
@@ -104,14 +130,14 @@
 
 <section class="story-section section">
     <div class="container story-grid">
-        <div class="story-art" aria-hidden="true">
-            <span class="story-number">26726</span>
-            <div class="mountain-lines"></div>
+        <div class="story-art">
+            <img src="<?= e(asset((string) $config->get('branding.story_image'))) ?>" alt="Sunset over a calm lake and dock">
+            <span class="story-number">LAKE</span>
         </div>
         <div>
-            <span class="eyebrow">Proudly from Keyser</span>
-            <h2>Food that shows up hungry.</h2>
-            <p>Fat Bottom Grille is the kind of place where the portions are honest and nobody leaves wondering what is for dinner. Find us at 410 W Piedmont Street, right here in Keyser.</p>
+            <span class="eyebrow"><?= e($config->get('branding.story_eyebrow')) ?></span>
+            <h2><?= e($config->get('branding.story_heading')) ?></h2>
+            <p><?= e($config->get('branding.story_text')) ?></p>
             <a class="button button-outline" href="<?= e(url('/menu')) ?>">Order for Pickup</a>
         </div>
     </div>

views/store/menu.php

@@ -1,9 +1,9 @@
 <section class="page-hero">
     <div class="container page-hero-inner">
         <div>
-            <span class="eyebrow">Hot, fresh, yours</span>
+            <span class="eyebrow">From the grill to the shoreline</span>
             <h1>Order Online</h1>
-            <p>Choose your favorites and we will get the kitchen moving.</p>
+            <p>Choose a dockside favorite and we will get your lakeside pickup moving.</p>
         </div>
         <form class="menu-search" action="<?= e(url('/menu')) ?>" method="get">
             <label for="menu-query">Search the menu</label>

views/store/order-complete.php

@@ -1,12 +1,12 @@
 <section class="confirmation-section section">
     <div class="container confirmation-card">
         <div class="confirmation-mark">✓</div>
-        <span class="eyebrow">Paid and sent to the kitchen</span>
+        <span class="eyebrow">Paid and awaiting acceptance</span>
         <h1>We’ve got it, <?= e(explode(' ', (string) $order['customer_name'])[0]) ?>.</h1>
         <p>Your order number is <strong><?= e($order['order_number']) ?></strong>. We sent a confirmation to <?= e($order['customer_email']) ?>.</p>
         <div class="confirmation-details">
             <div><span>Pickup</span><strong><?= e($order['pickup_time'] ?: 'About ' . $config->get('ordering.pickup_eta_minutes', 25) . ' minutes') ?></strong></div>
-            <div><span>Location</span><strong>410 W Piedmont St</strong></div>
+            <div><span>Location</span><strong><?= e($config->get('business.street')) ?></strong></div>
             <div><span>Total paid</span><strong><?= money($order['total_cents']) ?></strong></div>
         </div>
         <div class="confirmation-items">
@@ -15,7 +15,8 @@
             <?php endforeach; ?>
         </div>
         <div class="confirmation-actions">
-            <a class="button" href="<?= e(url('/menu')) ?>">Order Something Else</a>
+            <a class="button" href="<?= e($trackingUrl) ?>">Track This Order</a>
+            <a class="button button-outline" href="<?= e(url('/menu')) ?>">Order Something Else</a>
             <?php if ($currentUser): ?><a class="button button-outline" href="<?= e(url('/account')) ?>">View My Orders</a><?php endif; ?>
         </div>
     </div>

views/store/order-tracker.php

@@ -0,0 +1,80 @@
+<?php
+$status = (string) $order['status'];
+$steps = ['accepted', 'processing', 'ready', 'completed'];
+$currentIndex = array_search($status, $steps, true);
+?>
+<section class="page-hero page-hero-compact">
+    <div class="container">
+        <span class="eyebrow">Live order tracker</span>
+        <h1><?= e($order['order_number']) ?></h1>
+        <p>Updates for <?= e($order['customer_name']) ?>.</p>
+    </div>
+</section>
+
+<div class="container tracker-layout section">
+    <section class="panel tracker-card">
+        <div class="tracker-heading">
+            <div>
+                <span class="eyebrow">Current status</span>
+                <h2><?= e(order_status_label($status)) ?></h2>
+            </div>
+            <span class="status-pill status-<?= e($status) ?>"><?= e(order_status_label($status)) ?></span>
+        </div>
+
+        <?php if ($status === 'declined'): ?>
+            <div class="tracker-declined">
+                <strong>This order was declined.</strong>
+                <?php
+                $visibleReason = '';
+                foreach (array_reverse($events) as $event) {
+                    if ($event['status'] === 'declined' && $event['customer_visible'] && $event['note'] !== '') {
+                        $visibleReason = (string) $event['note'];
+                        break;
+                    }
+                }
+                ?>
+                <?php if ($visibleReason !== ''): ?><p><strong>Reason:</strong> <?= e($visibleReason) ?></p><?php endif; ?>
+            </div>
+        <?php else: ?>
+            <div class="order-progress" aria-label="Order progress">
+                <?php foreach ($steps as $index => $step): ?>
+                    <?php $complete = $currentIndex !== false && $index <= $currentIndex; ?>
+                    <div class="<?= $complete ? 'is-complete' : '' ?> <?= $status === $step ? 'is-current' : '' ?>">
+                        <i><?= $complete ? '✓' : $index + 1 ?></i>
+                        <span><?= e(order_status_label($step)) ?></span>
+                    </div>
+                <?php endforeach; ?>
+            </div>
+            <?php if ($status === 'pending'): ?>
+                <div class="notice">Your paid order is waiting for staff to accept or decline it.</div>
+            <?php endif; ?>
+        <?php endif; ?>
+
+        <div class="tracker-updates">
+            <h3>Updates</h3>
+            <?php foreach (array_reverse($events) as $event): ?>
+                <article>
+                    <div>
+                        <strong><?= e($event['status'] ? order_status_label((string) $event['status']) : 'Order update') ?></strong>
+                        <time><?= e(store_datetime((string) $event['created_at'], 'M j, g:i A')) ?></time>
+                    </div>
+                    <?php if ($event['customer_visible'] && $event['note']): ?><p><?= e($event['note']) ?></p><?php endif; ?>
+                </article>
+            <?php endforeach; ?>
+        </div>
+    </section>
+
+    <aside class="order-summary">
+        <span class="eyebrow">Pickup order</span>
+        <h2>Order Details</h2>
+        <div class="summary-items">
+            <?php foreach ($items as $item): ?>
+                <div><span><?= (int) $item['quantity'] ?>x <?= e($item['item_name']) ?></span><strong><?= money($item['line_total_cents']) ?></strong></div>
+            <?php endforeach; ?>
+        </div>
+        <dl>
+            <div><dt>Total paid</dt><dd><?= money($order['total_cents']) ?></dd></div>
+            <div><dt>Pickup</dt><dd><?= e($order['pickup_time'] ?: 'As soon as ready') ?></dd></div>
+        </dl>
+    </aside>
+</div>